Mode Analytics incident

Intercom Outage

Resolved after 4 minutes, affecting Ticketing System - Intercom, on April 24, 2025.

resolved Apr 24, 2025, 08:20 PM UTC

Intercom access is recovering and the Support team will resume operations as normal.

Started
Apr 24, 2025, 08:15 PM UTC
Resolved
Apr 24, 2025, 08:20 PM UTC
Duration
4m
Detected by Pingoru
Apr 24, 2025, 08:15 PM UTC

Affected components

Ticketing System - Intercom

Update timeline

  1. investigating Apr 24, 2025, 08:15 PM UTC

    The Support Team is intermittently unable to access Intercom at this time. Please reach out to your Account Team to raise any priority issues, and they will alert us directly. We will resume operations for existing and new tickets in Intercom as soon as possible.

  2. resolved Apr 24, 2025, 08:20 PM UTC

    Intercom access is recovering and the Support team will resume operations as normal.

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