Modal incident

Flash Proxy down in us-west

Major Resolved View vendor source →

Modal experienced a major incident on January 18, 2026 affecting Flash Proxy (Flash Proxy (us-west)), lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Jan 18, 2026, 05:43 AM UTC
Resolved
Jan 18, 2026, 06:03 AM UTC
Duration
20m
Detected by Pingoru
Jan 18, 2026, 05:43 AM UTC

Affected components

Flash Proxy (Flash Proxy (us-west))

Update timeline

  1. investigating Jan 18, 2026, 05:43 AM UTC

    An expired TLS cert slipped past our early alerting causing the Flash Proxy routing service to go down in us-west only.

  2. resolved Jan 18, 2026, 06:03 AM UTC

    We refreshed the cert and the service has recovered.