Modal experienced a major incident on September 16, 2026 affecting Web services (Dashboard) and Applications (Deployment) and 1 more component, lasting 14m. The incident has been resolved; the full update timeline is below.
Affected components
Web services (Dashboard)Applications (Deployment)Applications (Sandboxes)Applications (Deployment)Applications (Sandboxes)Web services (Dashboard)
Update timeline
- investigating Sep 16, 2026, 06:29 PM UTC
We're currently tracking an outage for our customer dashboard and sandboxes. We will update as we have more information.
- investigating Sep 16, 2026, 06:37 PM UTC
We're currently tracking an outage for our customer dashboard and sandboxes. We will update as we have more information.
- resolved Sep 16, 2026, 06:46 PM UTC
We're observing recovery of impacted services and will continue to monitor.