Resolved after 9 hours 17 minutes, on August 6, 2025.
A fix has been implemented and we are monitoring the results.
Update timeline
- investigating Aug 06, 2025, 06:55 PM UTC
We are experiencing delays with ID Merge where it is taking more than 24 hours for identity management mappings to reflect their merged state in reports for US Projects. As a result, reports such as Funnels may show a decrease in conversion for the last few days. We truly appreciate your patience and apologize for the inconvenience. If you have any questions, please contact support
- identified Aug 06, 2025, 08:09 PM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 06, 2025, 09:02 PM UTC
We are continuing to process the data backlog. At this time, more than 24-hour delays with ID Merge are still expected. Thank you for your patience while we work on resolving this.
- identified Aug 06, 2025, 10:04 PM UTC
We continue to process the data backlog. Delays with ID Merge can still be expected during this time. Thank you for your patience while we work on resolving this.
- identified Aug 06, 2025, 11:11 PM UTC
We are continuing to process the data backlog of merges.
- identified Aug 07, 2025, 12:38 AM UTC
We are continuing to process the data backlog of merges. We have made a lot of progress in processing the data queue. Thank you for your patience while we work on resolving this.
- identified Aug 07, 2025, 02:11 AM UTC
We are continuing to process the data backlog of merges.
- monitoring Aug 07, 2025, 04:03 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 07, 2025, 04:13 AM UTC
This incident has been resolved.
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