[ONGOING] MITTO'S INCIDENT NOTIFICATION

Update timeline

1. investigating Aug 15, 2026, 04:10 AM UTC

   Service Impact: *Outage ongoing in Data Center*. Start: 2026-08-15 05:40 0:00 CEST End: Ongoing Description: We are currently experiencing a critical outage affecting services hosted in our primary data center. Our engineering and infrastructure teams are actively investigating the root cause and working to restore full operational status as quickly as possible. Customer impact: Customers may experience service degradation, intermittent connectivity, or a complete inability to access hosted services and applications. Updates will be provided as soon as further information becomes available. Thank you for understanding.

2. identified Aug 15, 2026, 06:25 AM UTC

   Service Restoration Update - 2026-08-15 07:57 CEST Mitigation & Planned Actions • Issue investigation — Completed • Leak closure — Completed • Chiller water refilling — In Progress • Additional hose installation to accelerate refilling process — In Progress • Mobile dehumidifiers deployment — Completed • Water clearing from affected areas — In Progress • Vendor engagement — Enroute to the site (ETA 20 minutes) • Fire protection vendor activation — Enroute to the site

3. identified Aug 15, 2026, 06:34 AM UTC

   Service Restoration Update - 2026-08-15 06:32 CEST Mitigation & Planned Actions • Issue investigation — Completed • Leak closure — Completed • Chiller water refilling — In Progress • Mobile dehumidifier deployment — Completed • Water clearing from affected areas — In Progress • Vendor engagement — In Progress (ETA one hour)

4. identified Aug 15, 2026, 06:35 AM UTC

   Service Restoration Update - 2026-08-15 06:58 CEST Mitigation & Planned Actions • Issue investigation — Completed • Leak closure — Completed • Chiller water refilling — In Progress • Additional hose installation to accelerate refilling process — In Progress • Mobile dehumidifier deployment — Completed • Water clearing from affected areas — In Progress • Vendor engagement — In Progress (ETA one hour)

5. identified Aug 15, 2026, 06:36 AM UTC

   Service Restoration Update - 2026-08-15 07:29 CEST Mitigation & Planned Actions • Issue investigation — Completed • Leak closure — Completed • Chiller water refilling — In Progress • Additional hose installation to accelerate refilling process — In Progress • Mobile dehumidifiers deployment — Completed • Water clearing from affected areas — In Progress • Vendor engagement — In Progress (ETA 20 minutes) • Fire protection vendor activation — Enroute to the site

6. identified Aug 15, 2026, 06:37 AM UTC

   Service Restoration Update - 2026-08-15 07:57 CEST Mitigation & Planned Actions • Issue investigation — Completed • Leak closure — Completed • Chiller water refilling — In Progress • Additional hose installation to accelerate refilling process — In Progress • Mobile dehumidifiers deployment — Completed • Water clearing from affected areas — In Progress • Vendor engagement — Enroute to the site (ETA 20 minutes) • Fire protection vendor activation — Enroute to the site

7. identified Aug 15, 2026, 06:39 AM UTC

   Service Restoration Update - 2026-08-15 08:31 CEST Mitigation & Planned Actions • Issue investigation — Completed • Leak closure — Completed • Chiller water refilling — In Progress • Mobile dehumidifiers deployment — Completed • Water clearing from affected areas — In Progress • Vendor engagement — Enroute to the site (ETA 20 minutes) • Fire system vendor to restore fire system — In Progress • Elevator unavailable— In Progress We are invoking our Disaster Recovery (DR) environment due to the ongoing datacentre incident. The primary site has been impacted for approximately three hours, and no confirmed restoration time is currently available. We will continue to provide updates as recovery progresses.

8. identified Aug 15, 2026, 07:06 AM UTC

   Service Restoration Update - 2026-08-15 08:58 CEST Mitigation & Planned Actions • Issue investigation — Completed • Leak closure — Completed • Chiller water refilling — In Progress • Mobile dehumidifiers deployment — Completed • Water clearing from affected areas — In Progress • Chiller vendor engagement — Enroute to the site (ETA 09:30 Site Local Time) • Fire system vendor to restore fire system — Enroute to the site (ETA 09:30 Site Local Time) • Elevator restoration — Completed

9. identified Aug 15, 2026, 07:47 AM UTC

   Service Restoration Update - 2026-08-15 09:33 CEST Mitigation & Planned Actions • Issue investigation — Completed • Leak closure — Completed • Chiller water refilling — In Progress (nearly complete) • Mobile dehumidifiers deployment — Completed • Water clearing from affected areas — In Progress • Chiller vendor engagement — Enroute to the site (ETA 09:30 Site Local Time) • Fire system vendor to restore fire system — Enroute to the site (ETA 09:30 Site Local Time) • Elevator restoration — Completed • Pump operation to purge air from system — Planned • Chiller test run (one chiller at a time) — Planned We are invoking our Disaster Recovery (DR) environment due to the ongoing datacentre incident. The primary site has been impacted for approximately three hours, and no confirmed restoration time is currently available. We will continue to provide updates as recovery progresses. We appreciate your patience and understanding while we work to fully restore the affected services.

10. identified Aug 15, 2026, 08:04 AM UTC

    Service Restoration Update - 2026-08-15 10:01 Mitigation & Planned Actions (Mitto DR Activation in progress) • Issue investigation — Completed • Leak closure — Completed • Chiller water refilling — In Progress (nearly complete) • Mobile dehumidifiers deployment — Completed • Water clearing from affected areas — In Progress (nearly complete) • Chiller vendor engagement — Enroute to the site • Fire system vendor to restore fire system — Arrived on-site, Restoration In Progress • Elevator restoration — Completed • Chiller test run (one chiller at a time) — In Progress We are invoking our Disaster Recovery (DR) environment due to the ongoing datacentre incident. The primary site has been impacted for approximately three hours, and no confirmed restoration time is currently available. We will continue to provide updates as recovery progresses. We appreciate your patience and understanding while we work to fully restore the affected services.

11. identified Aug 15, 2026, 08:31 AM UTC

    Service Restoration Update - 2026-08-15 10:30 Mitigation & Planned Actions • Issue investigation — Completed • Leak closure — Verifying • Chiller water refilling — In Progress (nearly complete) • Mobile dehumidifiers deployment — Completed • Water clearing from affected areas — In Progress • Chiller vendor engagement — Onsite, Restoration In Progress • Fire system vendor to restore fire system — Onsite, Restoration In Progress • Elevator restoration — Completed • Chiller test run (one chiller at a time) — In Progress We are invoking our Disaster Recovery (DR) environment due to the ongoing datacentre incident. The primary site has been impacted and no confirmed restoration time is currently available. We will continue to provide updates as recovery progresses. We appreciate your patience and understanding while we work to fully restore the affected services.

12. identified Aug 15, 2026, 09:03 AM UTC

    Service Restoration Update - 2026-08-15 11:02 Mitigation & Planned Actions • Leak closure — Completed • Second leak closure — Isolated and Investigation In Progress • Chiller water refilling — In Progress • Second chiller water refilling — In Progress • Mobile dehumidifiers deployment — Completed • Water clearing from affected areas — In Progress • Chiller vendor engagement — Restoration work In Progress • Fire system vendor to restore fire system — Restoration work In Progress • Elevator restoration — Completed • Chiller test run (one chiller at a time) — Planned We are invoking our Disaster Recovery (DR) environment due to the ongoing datacentre incident. The primary site has been impacted for approximately three hours, and no confirmed restoration time is currently available. We will continue to provide updates as recovery progresses. We appreciate your patience and understanding while we work to fully restore the affected services.

13. identified Aug 15, 2026, 09:29 AM UTC

    Service Restoration Update - 2026-08-15 11:28 Mitigation & Planned Actions • Leak closure — Completed • Second leak closure — Isolated and Investigation In Progress • Chiller water refilling — In Progress • Second chiller water refilling — In Progress • Mobile dehumidifiers deployment — Completed • Water clearing from affected areas — In Progress • Chiller vendor engagement — Restoration work In Progress • Fire system vendor to restore fire system — Restoration work In Progress • Elevator restoration — Completed • Chiller test run (one chiller at a time) — Planned We are invoking our Disaster Recovery (DR) environment due to the ongoing datacentre incident. The primary site has been impacted for approximately three hours, and no confirmed restoration time is currently available. We will continue to provide updates as recovery progresses. We appreciate your patience and understanding while we work to fully restore the affected services.

14. identified Aug 15, 2026, 09:56 AM UTC

    Service Restoration Update - 2026-08-15 11:55 Mitigation & Planned Actions • Leak closure — Completed • Second leak closure — Isolated and Investigation In Progress • Chiller water refilling — In Progress • Second chiller water refilling — In Progress • Mobile dehumidifiers deployment — Completed • Water clearing from affected areas — In Progress • Chiller vendor engagement — Restoration work In Progress • Fire system vendor to restore fire system — Restoration work In Progress • Elevator restoration — Completed • Chiller test run (one chiller at a time) — Planned We are invoking our Disaster Recovery (DR) environment due to the ongoing datacentre incident. The primary site has been impacted for approximately three hours, and no confirmed restoration time is currently available. We will continue to provide updates as recovery progresses. We appreciate your patience and understanding while we work to fully restore the affected services.

15. identified Aug 15, 2026, 10:25 AM UTC

    Service Restoration Update - 2026-08-15 12:26 Mitigation & Planned Actions • Leak closure — Completed • Second leak closure — Isolated and Investigation In Progress • Chiller water refilling — In Progress • Second chiller water refilling — In Progress • Mobile dehumidifiers deployment — Completed • Water clearing from affected areas — In Progress • Chiller vendor engagement — Restoration work In Progress • Fire system vendor to restore fire system — Restoration work In Progress • Elevator restoration — Completed • Chiller test run (one chiller at a time) — Planned Suspected Initial Cause The suspected initial cause is a cooling system failure due to a leak in the chilled water system. We are invoking our Disaster Recovery (DR) environment due to the ongoing datacentre incident. The primary site has been impacted and no confirmed restoration time is currently available. We will continue to provide updates as recovery progresses. We appreciate your patience and understanding while we work to fully restore the affected services.

16. identified Aug 15, 2026, 10:56 AM UTC

    Service Restoration Update - 2026-08-15 12:57 Mitigation & Planned Actions • Leak closure — Completed • Second leak closure — Isolated and Investigation In Progress • Chiller water refilling — In Progress • Second chiller water refilling — In Progress • Mobile dehumidifiers deployment — Completed • Water clearing from affected areas — In Progress • Chiller vendor engagement — Restoration work In Progress • Fire system vendor to restore fire system — Restoration work In Progress • Elevator restoration — Completed • Buffer tanks refill — In Progress • Chiller test run (one chiller at a time) — Planned Suspected Initial Cause The suspected initial cause is a cooling system failure due to a leak in the chilled water system. We are invoking our Disaster Recovery (DR) environment due to the ongoing datacentre incident. The primary site has been impacted and no confirmed restoration time is currently available. We will continue to provide updates as recovery progresses. We appreciate your patience and understanding while we work to fully restore the affected services.

17. identified Aug 15, 2026, 11:24 AM UTC

    Service Restoration Update - 2026-08-15 1:24 Mitigation & Planned Actions • Leak closure — Completed • Second leak closure — Isolated and Investigation In Progress • Chilled water refilling — Completed • Second chilled water refilling — In Progress • Mobile dehumidifiers deployment — Completed • Water clearing from affected areas — In Progress • Chiller vendor engagement — Restoration work In Progress • Fire system vendor to restore fire system — Restoration work In Progress • Elevator restoration — Completed • Buffer tanks refill — Completed • Chiller test run (one chiller at a time) — Planned Suspected Initial Cause The suspected initial cause is a cooling system failure due to a leak in the chilled water system. We are invoking our Disaster Recovery (DR) environment due to the ongoing datacentre incident. The primary site has been impacted and no confirmed restoration time is currently available. We will continue to provide updates as recovery progresses. We appreciate your patience and understanding while we work to fully restore the affected services.

18. identified Aug 15, 2026, 11:53 AM UTC

    Service Restoration Update - 2026-08-15 1:53 Mitigation & Planned Actions • Leak closure — Completed • Second leak closure — Isolated and Investigation In Progress • Chilled water refilling — Completed • Second chilled water refilling — In Progress • Mobile dehumidifiers deployment — Completed • Water clearing from affected areas — In Progress • Chiller vendor engagement — Restoration work In Progress • Fire system vendor to restore fire system — Restoration work In Progress • Elevator restoration — Completed • Buffer tanks refill — Completed • Chiller test run (one chiller at a time) — In Progress Suspected Initial Cause The suspected initial cause is a cooling system failure due to a leak in the chilled water system. We are invoking our Disaster Recovery (DR) environment due to the ongoing datacentre incident. The primary site has been impacted and no confirmed restoration time is currently available. We will continue to provide updates as recovery progresses. We appreciate your patience and understanding while we work to fully restore the affected services.

19. identified Aug 15, 2026, 12:20 PM UTC

    Service Restoration Update - 2026-08-15 2:20 Mitigation & Planned Actions • Leak closure — Completed • Second leak closure — Isolated and Investigation In Progress • Chilled water refilling — Completed • Second chilled water refilling — In Progress • Mobile dehumidifiers deployment — Completed • Water clearing from affected areas — In Progress • Chiller vendor engagement — Restoration work In Progress • Fire system vendor to restore fire system — Restoration work In Progress • Elevator restoration — Completed • Buffer tanks refill — Completed • Chiller test run (one chiller at a time) — In Progress Suspected Initial Cause The suspected initial cause is a cooling system failure due to a leak in the chilled water system. We are invoking our Disaster Recovery (DR) environment due to the ongoing datacentre incident. The primary site has been impacted and no confirmed restoration time is currently available. We will continue to provide updates as recovery progresses. We appreciate your patience and understanding while we work to fully restore the affected services.

20. identified Aug 15, 2026, 12:54 PM UTC

    Service Restoration Update - 2026-08-15 2:53 Mitigation & Planned Actions • Leak closure — Completed • Second leak closure — Isolated and Investigation In Progress • Chilled water refilling — Completed • Second chilled water refilling — In Progress • Mobile dehumidifiers deployment — Completed • Water clearing from affected areas — In Progress • Chiller vendor engagement — Restoration work In Progress • Fire system vendor to restore fire system — Restoration work In Progress • Elevator restoration — Completed • Buffer tanks refill — Completed • Chiller test run (one chiller at a time) — In Progress Suspected Initial Cause The suspected initial cause is a cooling system failure due to a leak in the chilled water system. We are invoking our Disaster Recovery (DR) environment due to the ongoing datacentre incident. The primary site has been impacted and no confirmed restoration time is currently available. We will continue to provide updates as recovery progresses. We appreciate your patience and understanding while we work to fully restore the affected services.

21. identified Aug 15, 2026, 01:17 PM UTC

    Service Restoration Update - 2026-08-15 3:17 Mitigation & Planned Actions • First leak closure — Isolated • Second leak closure — Isolated and Investigation In Progress • Chilled water refilling — Completed • Second chilled water refilling — In Progress • Mobile dehumidifiers deployment — Completed • Water clearing from affected areas — In Progress • Chiller vendor engagement — Restoration work In Progress • Fire system vendor to restore fire system — Restoration work In Progress • Elevator restoration — Completed • Buffer tanks refill — Completed • Chiller test run (one chiller at a time) — In Progress Suspected Initial Cause The suspected initial cause is a cooling system failure due to a leak in the chilled water system. We are invoking our Disaster Recovery (DR) environment due to the ongoing datacentre incident. The primary site has been impacted and no confirmed restoration time is currently available. We will continue to provide updates as recovery progresses. We appreciate your patience and understanding while we work to fully restore the affected services.

22. identified Aug 15, 2026, 01:41 PM UTC

    Service Restoration Update - 2026-08-15 3:42 Mitigation & Planned Actions • First leak isolation — Completed • Second leak isolation — Completed and Investigation In Progress • Chilled water refilling — Completed • Second chilled water refilling — In Progress • Mobile dehumidifiers deployment — Completed • Water clearing from affected areas — In Progress • Chiller vendor engagement — Restoration work In Progress • Fire system vendor to restore fire system — Restoration work In Progress • Elevator restoration — Completed • Buffer tanks refill — Completed • Chiller test run (one chiller at a time) — In Progress Suspected Initial Cause The suspected initial cause is a cooling system failure due to a leak in the chilled water system. We are invoking our Disaster Recovery (DR) environment due to the ongoing datacentre incident. The primary site has been impacted and no confirmed restoration time is currently available. We will continue to provide updates as recovery progresses. We appreciate your patience and understanding while we work to fully restore the affected services.

23. identified Aug 15, 2026, 02:44 PM UTC

    Service Restoration Update - 15 Aug 2026 - 4:04 Mitigation & Planned Actions • First leak isolation — Completed • Second leak isolation — Completed and Investigation In Progress • Chilled water refilling — Completed • Second chilled water refilling — In Progress • Mobile dehumidifiers deployment — Completed • Water clearing from affected areas — In Progress • Chiller vendor engagement — Restoration work In Progress • Fire system vendor to restore fire system — Restoration work In Progress • Elevator restoration — Completed • Buffer tanks refill — Completed • Chiller test run (one chiller at a time) — In Progress The suspected initial cause is a cooling system failure due to a leak in the chilled water system. We are invoking our Disaster Recovery (DR) environment due to the ongoing datacentre incident. The primary site has been impacted and no confirmed restoration time is currently available. We will continue to provide updates as recovery progresses. We appreciate your patience and understanding while we work to fully restore the affected services.

24. identified Aug 15, 2026, 02:46 PM UTC

    Service Restoration Update - 15 Aug 2026 - 4:31 Mitigation & Planned Actions • First leak isolation — Completed • Second leak isolation — Completed and Investigation In Progress • Chilled water refilling — Completed • Second chilled water refilling — In Progress • Mobile dehumidifiers deployment — Completed • Water clearing from affected areas — In Progress • Chiller vendor engagement — Restoration work In Progress • Fire system vendor to restore fire system — Restoration work In Progress • Elevator restoration — Completed • Buffer tanks refill — Completed • Chiller test run (one chiller at a time) — In Progress • Additional chiller vendors en route - In Progress The suspected initial cause is a cooling system failure due to a leak in the chilled water system. We are invoking our Disaster Recovery (DR) environment due to the ongoing datacentre incident. The primary site has been impacted and no confirmed restoration time is currently available. We will continue to provide updates as recovery progresses. We appreciate your patience and understanding while we work to fully restore the affected services.

25. identified Aug 15, 2026, 03:11 PM UTC

    Service Restoration Update - 15 Aug 2026 – 5:09 Mitigation & Planned Actions • First leak isolation — Completed • Second leak isolation — Completed and Investigation In Progress • Chilled water refilling — Completed • Second chilled water refilling — In Progress • Mobile dehumidifiers deployment — Completed • Water clearing from affected areas — In Progress • Chiller vendor engagement — Restoration work In Progress • Fire system vendor to restore fire system — Restoration work In Progress • Elevator restoration — Completed • Buffer tanks refill — Completed • Chiller test run (one chiller at a time) — In Progress • Additional chiller vendors en route - In Progress The suspected initial cause is a cooling system failure due to a leak in the chilled water system. We are invoking our Disaster Recovery (DR) environment due to the ongoing datacentre incident. The primary site has been impacted and no confirmed restoration time is currently available. We will continue to provide updates as recovery progresses. We appreciate your patience and understanding while we work to fully restore the affected services.

26. identified Aug 15, 2026, 03:40 PM UTC

    Service Restoration Update - 15 Aug 2026 – 5:39 Mitigation & Planned Actions • First leak isolation — Completed • Second leak isolation — Completed and Investigation In Progress • Chilled water refilling — Completed • Second chilled water refilling — In Progress • Mobile dehumidifiers deployment — Completed • Water clearing from affected areas — In Progress • Chiller vendor engagement — Restoration work In Progress • Fire system vendor to restore fire system — Restoration work In Progress • Elevator restoration — Completed • Buffer tanks refill — Completed • Chiller test run (one chiller at a time) — In Progress • Additional chiller vendors en route - Completed The suspected initial cause is a cooling system failure due to a leak in the chilled water system. We are invoking our Disaster Recovery (DR) environment due to the ongoing datacentre incident. The primary site has been impacted and no confirmed restoration time is currently available. We will continue to provide updates as recovery progresses. We appreciate your patience and understanding while we work to fully restore the affected services.

27. identified Aug 15, 2026, 04:09 PM UTC

    Service Restoration Update - 15 Aug 2026 – 6:06 Mitigation & Planned Actions • First leak isolation — Completed • Second leak isolation — Completed and Investigation In Progress • Chilled water refilling — Completed • Second chilled water refilling — In Progress • Mobile dehumidifiers deployment — Completed • Water clearing from affected areas — In Progress • Chiller vendor engagement — Restoration work In Progress • Fire system vendor to restore fire system — Restoration work In Progress • Elevator restoration — Completed • Buffer tanks refill — Completed • Chiller test run (one chiller at a time) — In Progress • Additional chiller vendors en route - Completed The suspected initial cause is a cooling system failure due to a leak in the chilled water system. We are invoking our Disaster Recovery (DR) environment due to the ongoing datacentre incident. The primary site has been impacted and no confirmed restoration time is currently available. We will continue to provide updates as recovery progresses. We appreciate your patience and understanding while we work to fully restore the affected services.

28. identified Aug 15, 2026, 04:48 PM UTC

    Service Restoration Update - 15 Aug 2026 – 6:39 Mitigation & Planned Actions • First leak isolation — Completed • Second leak isolation — Completed and Investigation In Progress • Chilled water refilling — Completed • Second chilled water refilling — Completed • Mobile dehumidifiers deployment — Completed • Water clearing from affected areas — In Progress • Chiller vendor engagement — Restoration work In Progress • Fire system vendor to restore fire system — Restoration work In Progress • Elevator restoration — Completed • Buffer tanks refill — Completed • Chillers 7, 8, and 9 Restoration — Completed • Additional chiller vendors en route — Completed • Restoration of cooling to the affected areas of second floor (Module 215) — In Progress Suspected Initial Cause The suspected initial cause is a cooling system failure due to a leak in the chilled water system. We are invoking our Disaster Recovery (DR) environment due to the ongoing datacentre incident. The primary site has been impacted and no confirmed restoration time is currently available. We will continue to provide updates as recovery progresses. We appreciate your patience and understanding while we work to fully restore the affected services.

29. identified Aug 15, 2026, 05:11 PM UTC

    Service Restoration Update - 15 Aug 2026 – 7:05 Mitigation & Planned Actions • First leak isolation — Completed • Second leak isolation — Completed and Investigation In Progress • Chilled water refilling — Completed • Second chilled water refilling — Completed • Mobile dehumidifiers deployment — Completed • Water clearing from affected areas — In Progress • Chiller vendor engagement — Restoration work In Progress • Fire system vendor to restore fire system — Restoration work In Progress • Elevator restoration — Completed • Buffer tanks refill — Completed • Chillers 7, 8, and 9 Restoration — Completed • Additional chiller vendors en route — Completed • Restoration of cooling to the affected areas of second floor (Module 215) — In Progress Suspected Initial Cause The suspected initial cause is a cooling system failure due to a leak in the chilled water system. We are invoking our Disaster Recovery (DR) environment due to the ongoing datacentre incident. The primary site has been impacted and no confirmed restoration time is currently available. We will continue to provide updates as recovery progresses. We appreciate your patience and understanding while we work to fully restore the affected services.

30. identified Aug 15, 2026, 05:59 PM UTC

    Service Restoration Update - 15 Aug 2026 – 7:35 Mitigation & Planned Actions • First leak isolation — Completed • Second leak isolation — Completed and Investigation In Progress • Chilled water refilling — Completed • Second chilled water refilling — Completed • Mobile dehumidifiers deployment — Completed • Water clearing from affected areas — In Progress • Chiller vendor engagement — Restoration work In Progress • Fire system vendor to restore fire system — Restoration work In Progress • Elevator restoration — Completed • Buffer tanks refill — Completed • Chillers 7, 8, and 9 Restoration — Completed • Additional chiller vendors en route — Completed • Restoration of cooling to the affected areas of second floor (Module 215) — In Progress Suspected Initial Cause The suspected initial cause is a cooling system failure due to a leak in the chilled water system. We are invoking our Disaster Recovery (DR) environment due to the ongoing datacentre incident. The primary site has been impacted and no confirmed restoration time is currently available. We will continue to provide updates as recovery progresses. We appreciate your patience and understanding while we work to fully restore the affected services.

31. identified Aug 15, 2026, 06:09 PM UTC

    Service Restoration Update - 15 Aug 2026 – 8:02 Mitigation & Planned Actions • First leak isolation — Completed • Second leak isolation — Completed and Investigation In Progress • Chilled water refilling — Completed • Second chilled water refilling — Completed • Mobile dehumidifiers deployment — Completed • Water clearing from affected areas — In Progress • Chiller vendor engagement — Restoration work In Progress • Fire system vendor to restore fire system — Restoration work In Progress • Elevator restoration — Completed • Buffer tanks refill — Completed • Chillers 7, 8, and 9 Restoration — Completed • Additional chiller vendors en route — Completed • Restoration of cooling to the affected areas of second floor (Module 215) — In Progress Suspected Initial Cause The suspected initial cause is a cooling system failure due to a leak in the chilled water system. We are invoking our Disaster Recovery (DR) environment due to the ongoing datacentre incident. The primary site has been impacted and no confirmed restoration time is currently available. We will continue to provide updates as recovery progresses. We appreciate your patience and understanding while we work to fully restore the affected services.

32. identified Aug 15, 2026, 06:34 PM UTC

    Service Restoration Update - 15 Aug 2026 – 8:29 Mitigation & Planned Actions • First leak isolation — Completed • Second leak isolation — Completed and Investigation In Progress • Chilled water refilling — Completed • Second chilled water refilling — Completed • Mobile dehumidifiers deployment — Completed • Water clearing from affected areas — In Progress • Chiller vendor engagement — Restoration work In Progress • Fire system vendor to restore fire system — Restoration work In Progress • Elevator restoration — Completed • Buffer tanks refill — Completed • Chillers 7, 8, and 9 Restoration — Completed • Additional chiller vendors en route — Completed • Restoration of cooling to the affected areas of second floor (Module 215) — In Progress Suspected Initial Cause The suspected initial cause is a cooling system failure due to a leak in the chilled water system. We are invoking our Disaster Recovery (DR) environment due to the ongoing datacentre incident. The primary site has been impacted and no confirmed restoration time is currently available. We will continue to provide updates as recovery progresses. We appreciate your patience and understanding while we work to fully restore the affected services.

33. monitoring Aug 15, 2026, 07:19 PM UTC

    Service Restoration Update - 15 Aug 2026 – 9:11 Service has been tentatively restored at our Equinix datacentre, and message delivery is now resuming. Our teams continue to monitor the environment closely and are working through the remaining message backlog. We will provide further updates as stability is confirmed. We appreciate your patience and understanding while we work to fully restore the affected services.

34. monitoring Aug 16, 2026, 07:05 AM UTC

    We are continuing to monitor for any further issues.

35. monitoring Aug 16, 2026, 08:09 AM UTC

    We have not seen any active issues up to this point, all systems are fully operational. Our team will continue to monitor all services closely.

36. resolved Aug 24, 2026, 07:08 AM UTC

    Service Impact: *Outage ongoing in Data Center*. Start: 2026-08-15 05:10 CEST End: 2026-08-15 23:38 CEST After a period of close monitoring, we are pleased to confirm that all services have been fully restored as of 2026-08-15 23:38 CEST. All systems are fully operational, and the services are operating optimally. We apologize for any inconvenience caused and appreciate your patience during this incident.