MIT IS&T Outage History
MIT IS&T is up right nowPingoru has recorded 46 incidents for MIT IS&T: 23 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 336 of 720 (47%) |
| May 2026 | 2 | 224 of 744 (30%) |
| June 2026 | 2 | 52 of 720 (7%) |
| July 2026 | 2 | 380 of 744 (51%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 2 | 339 of 720 (47%) |
| October 2026 | 1 | 19 of 521 (4%) |
Incidents, newest first
Notice October 13, 2026 MIT Atlas App Mobile Credentials 18h 59m
Started Oct 13, 2026, 05:38 PM UTC· resolved Oct 14, 2026, 12:38 PM UTC
- investigating Oct 13, 2026, 05:38 PM UTC
Mobile Credentials via the MIT Atlas App are currently unavailable. The vendor HID is experiencing a major outage. Further information will be provided as it becomes available.
- monitoring Oct 13, 2026, 06:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 14, 2026, 12:38 PM UTC
This incident has been resolved.
Notice September 23, 2026 Mycard.mit.edu unavailable 3h 4m
Started Sep 23, 2026, 03:32 PM UTC· resolved Sep 23, 2026, 06:36 PM UTC
- investigating Sep 23, 2026, 03:32 PM UTC
IS&T is investigating an issue with mycard.mit.edu
- monitoring Sep 23, 2026, 04:13 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 23, 2026, 06:36 PM UTC
This incident has been resolved.
Minor September 1, 2026 Data Warehouse - Degraded Performance 16d 4h Administrative Services
Started Sep 01, 2026, 04:23 PM UTC· resolved Sep 17, 2026, 09:06 PM UTC
- identified Sep 01, 2026, 04:23 PM UTC
We are aware of degraded performance affecting the data warehouse (warehouse.mit.edu) and are investigating the issue. Users may experience slow response times, delays, or jobs that time out. We will provide an update when more information is available.
- monitoring Sep 02, 2026, 01:26 PM UTC
Performance on the Warehouse has stabilized and IS&T are continuing to monitor
- resolved Sep 17, 2026, 09:06 PM UTC
This incident has been resolved.
Major July 16, 2026 Instructure 41d 5h Canvas
Started Jul 16, 2026, 09:00 AM UTC· resolved Aug 26, 2026, 02:42 PM UTC
- investigating Jul 16, 2026, 09:00 AM UTC
Partial System Outage
- resolved Aug 26, 2026, 02:42 PM UTC
This incident has been resolved.
Major July 1, 2026 OC1 - Network Down 1d 19h Network
Started Jul 01, 2026, 02:54 AM UTC· resolved Jul 02, 2026, 10:32 PM UTC
- investigating Jul 01, 2026, 02:54 AM UTC
All circuits connecting OC1 to MITnet are down due to a currently unknown issue affecting the provider's service. A ticket has been opened with the vendor who is currently investigating the issue. Updates will be provided as they are received.
- resolved Jul 02, 2026, 10:32 PM UTC
This incident has been resolved.
Minor June 23, 2026 Issues Sending Email via outgoing.mit.edu 1d 1h Email
Started Jun 23, 2026, 08:05 PM UTC· resolved Jun 24, 2026, 09:20 PM UTC
- investigating Jun 23, 2026, 08:05 PM UTC
IS&T is investigating an issue affecting outgoing.mit.edu. Applications and services that rely on outgoing.mit.edu for outbound email delivery may be unable to send email at this time. We are actively working to restore service and will post updates as they become available.
- monitoring Jun 23, 2026, 09:58 PM UTC
IS&T has deployed a work-around, and we believe that outgoing.mit.edu is fully functional.
- resolved Jun 24, 2026, 09:20 PM UTC
This incident has been resolved.
Minor June 10, 2026 Campus Phones Unable to Dial 100 for Emergency Calls 1d 3h Telephones
Started Jun 10, 2026, 02:33 PM UTC· resolved Jun 11, 2026, 05:43 PM UTC
- investigating Jun 10, 2026, 02:33 PM UTC
IS&T has received reports that users are unable to successfully place calls to the emergency number 100 from campus phones. If you need emergency assistance, please dial 911 or call MIT Police at 617-253-1212. All other telephone services are operating normally at this time.
- investigating Jun 10, 2026, 03:49 PM UTC
We are continuing to investigate the issue. At this time, we believe it is also affecting 911 calls placed from campus phones. If you need emergency assistance, please dial 911 from your mobile phone or call MIT Police at 617-253-1212. All other telephone services are operating normally at this time.
- monitoring Jun 11, 2026, 12:23 AM UTC
A fix has been implemented by the vendor handling emergency call routing and we are monitoring the results.
- resolved Jun 11, 2026, 05:43 PM UTC
This incident has been resolved.
Notice May 20, 2026 Investigating Issue with MIT Secure Wireless Network 1d 1h Network
Started May 20, 2026, 05:18 PM UTC· resolved May 21, 2026, 06:26 PM UTC
- investigating May 20, 2026, 05:18 PM UTC
MIT has received reports of some users being unable to connect to the MIT SECURE wireless network. IS&T is currently investigating the issue. We will provide updates as more information becomes available.
- monitoring May 21, 2026, 12:56 AM UTC
Connection to the MIT Secure network has been restored. Contact the service desk if you have difficulty connecting to the network.
- resolved May 21, 2026, 06:26 PM UTC
This incident has been resolved.
Major May 6, 2026 Nationwide Canvas Security Incident 8d 6h Canvas
Started May 06, 2026, 12:41 PM UTC· resolved May 14, 2026, 07:00 PM UTC
- investigating May 06, 2026, 12:41 PM UTC
We are aware of a nationwide security incident involving Canvas and are actively monitoring updates from Instructure while assessing any potential impact to our environment. This incident originates with the vendor and is affecting multiple institutions; it is not the result of an issue within our local systems. Canvas remains available and operational for users. We are continuing to review information from the vendor and will share updates as more details become available, including any recommended actions or guidance.
- investigating May 07, 2026, 09:01 PM UTC
Due to a nationwide security incident involving Canvas that is affecting multiple institutions, Canvas is currently unavailable. The issue originates with the vendor and is not the result of an issue within MIT’s local systems. We are actively monitoring updates and will share additional information as it becomes available.
- monitoring May 08, 2026, 01:06 PM UTC
Canvas access has been restored and classes may resume normal use of the platform. We will continue to monitor the situation and coordinate with the vendor regarding the ongoing security incident.
- resolved May 14, 2026, 07:00 PM UTC
Canvas is operational. We continue to monitor the ongoing security incident involving Canvas and its vendor, Instructure. At this time, we do not have information indicating that MIT data has been publicly released; however, our review and coordination with the vendor remain ongoing. Additional updates can be found at: https://ist.mit.edu/canvasupdate
Minor March 19, 2026 Degraded Performance: AFS and Moira Services 22h 49m General, Network
Started Mar 19, 2026, 07:36 PM UTC· resolved Mar 20, 2026, 06:26 PM UTC
- investigating Mar 19, 2026, 07:36 PM UTC
IS&T is currently investigating reports of degraded network performance affecting AFS on Athena and Moira, including the web-based Moira interface. Users may experience slower response times, intermittent delays, or client timeouts. We will provide updates as more information becomes available.
- monitoring Mar 19, 2026, 11:05 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 20, 2026, 06:26 PM UTC
This incident has been resolved.
Major March 3, 2026 OC25 (Haystack): Network Connectivity to MITnet 2d 6h Network
Started Mar 03, 2026, 11:44 AM UTC· resolved Mar 05, 2026, 06:05 PM UTC
- investigating Mar 03, 2026, 11:44 AM UTC
Connectivity between MITnet and Haystack (Buildings OC21, OC24, OC25, OC26) is currently down due to fiber/optical circuit issues. IS&T has engaged MIT-LL to further investigate optical network.
- investigating Mar 03, 2026, 09:00 PM UTC
Connectivity to the building networks (Wi-Fi, VoIP, Internet) is restored, but full recovery of all Haystack circuits is still in progress.
- resolved Mar 05, 2026, 06:05 PM UTC
This incident has been resolved.
Minor February 23, 2026 Microsoft 365 MFA Access Issues 5h 12m General
Started Feb 23, 2026, 04:18 PM UTC· resolved Feb 23, 2026, 09:30 PM UTC
- investigating Feb 23, 2026, 04:18 PM UTC
Some users may experience problems accessing Microsoft 365 services that require multi-factor authentication. We are investigating and will provide updates as more information becomes available. https://x.com/MSFT365Status
- monitoring Feb 23, 2026, 05:43 PM UTC
Microsoft 365 MFA services are operating, and authentication attempts should now be successful.
- resolved Feb 23, 2026, 09:30 PM UTC
This incident has been resolved.
Notice February 23, 2026 Duo Authentication Issues 5h 13m General
Started Feb 23, 2026, 04:16 PM UTC· resolved Feb 23, 2026, 09:30 PM UTC
- investigating Feb 23, 2026, 04:16 PM UTC
Authentication issues with Duo are currently affecting access to Microsoft services such as Outlook. Users may be unable to sign in. Status updates: https://status.duo.com/
- monitoring Feb 23, 2026, 06:06 PM UTC
The gateway issue with Duo authentication has been resolved and we are monitoring. The phone authentication issue is still being investigated by Duo. https://status.duo.com/
- resolved Feb 23, 2026, 09:30 PM UTC
This incident has been resolved.
Notice February 19, 2026 FSILG Network outages 1d Network
Started Feb 19, 2026, 01:53 PM UTC· resolved Feb 20, 2026, 02:12 PM UTC
- investigating Feb 19, 2026, 01:53 PM UTC
The network is down in several FSILG locations. This is due to a cut fiber optic cable in Boston. The fiber vendor is currently working on restoring the circuits. At this time we do not have an ETA on the repair but IS&T will continue to monitor and update as the situation progresses. Affected Houses ET - ZBT - PIKA - CP - XF - PKT - DTD - PLP - ND
- resolved Feb 20, 2026, 02:12 PM UTC
The fiber vendor completed repairs on the damaged cable and network was restored to all effected FSILG locations just before 5:30 am today. If you continue to experience any network related issues in the FSILG locations listed, please contact the Service Desk at 617-253-1101 or [email protected]
Notice February 2, 2026 Slow wireless connectivity across campus 6h 16m Network
Started Feb 02, 2026, 04:42 PM UTC· resolved Feb 02, 2026, 10:59 PM UTC
- investigating Feb 02, 2026, 04:42 PM UTC
We are receiving widespread complaints across campus regarding slow wireless connections. IS&T is investigating and we will provide updates as available.
- resolved Feb 02, 2026, 10:59 PM UTC
IS&T has identified the issue impacting wireless performance and has resolved it.
Critical January 31, 2026 Cloud hosting outage to MIT server environments 19h 34m General, Academic Services, Administrative Services
Started Jan 31, 2026, 03:24 AM UTC· resolved Jan 31, 2026, 10:58 PM UTC
- investigating Jan 31, 2026, 03:24 AM UTC
IS&T is investigating a cloud hosting outage that is affecting our production server environments. Examples of sites that are affected (student.mit.edu, atlas.mit.edu, rolesapp.mit.edu, ist.mit.edu). As we receive more information on recovery, we will update this incident with appropriate information.
- monitoring Jan 31, 2026, 05:26 AM UTC
A fix was implemented for MIT's cloud hosting service. Services are back up and running. IS&T is monitoring the health of all services overnight.
- resolved Jan 31, 2026, 10:58 PM UTC
This incident has been resolved.
Notice January 22, 2026 Microsoft 365 Services Degradation 19h 58m
Started Jan 22, 2026, 08:18 PM UTC· resolved Jan 23, 2026, 04:16 PM UTC
- investigating Jan 22, 2026, 08:18 PM UTC
Microsoft is reporting a degradation in some M365 services, including Exchange Online, Microsoft Purview, and Microsoft Defender. Microsoft will publish updates to X at https://x.com/MSFT365Status/status/2014422298506285161?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Etweet.
- identified Jan 22, 2026, 10:13 PM UTC
Microsoft has identified the issue and is applying a fix.
- resolved Jan 23, 2026, 04:16 PM UTC
Microsoft has resolved the issue.
Critical December 19, 2025 SAP Infrastructure Incident 21h 7m Administrative Services
Started Dec 19, 2025, 09:52 PM UTC· resolved Dec 20, 2025, 07:00 PM UTC
- investigating Dec 19, 2025, 09:52 PM UTC
We are currently experiencing unplanned downtime affecting SAP services. The following systems are impacted: SAPGUI, Atlas, SAP Mobile (Facilities), and NetWeaver. IS&T and SAP are actively investigating and working to restore service.
- monitoring Dec 20, 2025, 03:41 PM UTC
Full connectivity has been restored; both primary and backup connections have been successfully patched. Users can now access SAP systems without limitation. Batch processes and data warehouse refresh are currently underway. We will update when these activities have concluded.
- resolved Dec 20, 2025, 07:00 PM UTC
This incident is resolved. All systems are online and all data is restored. If you encounter any issues, please contact [email protected]
Notice December 4, 2025 Data Warehouse overnight loads failed 4h 57m General, Academic Services, Administrative Services
Started Dec 04, 2025, 01:38 PM UTC· resolved Dec 04, 2025, 06:36 PM UTC
- monitoring Dec 04, 2025, 01:38 PM UTC
Last night's Data Warehouse loads did not run as expected. We are refreshing data this morning, and expect completion by early afternoon. At this time the data is static as of yesterday.
- resolved Dec 04, 2025, 06:36 PM UTC
Data Warehouse loads have completed and all tables should be current with expected schedules.
Major October 20, 2025 AWS Outage 1d 2h General, Canvas
Started Oct 20, 2025, 12:42 PM UTC· resolved Oct 21, 2025, 02:50 PM UTC
- monitoring Oct 20, 2025, 12:42 PM UTC
Early this morning around 3:15am EST, a major AWS outage affected many global services, including several used by MIT such as Canvas, Slack, Zoom and the MIT Atlas app. AWS services are now largely restored as of 5:20am EST, systems are operating normally again. IS&T will continue to monitor the situation.
- monitoring Oct 20, 2025, 04:20 PM UTC
We're aware that several services continue to be affected by the recent Amazon Web Services (AWS) outage. Impacted services include Canvas, Panopto, Zoom, and Qualtrics. For current status updates, visit: - Amazon Web Services (AWS): https://health.aws.amazon.com/health/status - Canvas: https://status.instructure.com/incidents/rvd23ht9ht9k - Panopto Status: https://status.io/pages/57c1fd57097aa14d7f0021cd - Zoom Status: https://www.zoomstatus.com - Qualtrics Status: https://status.qualtrics.com IS&T continues to monitor the situation and will share updates as they become available.
- monitoring Oct 20, 2025, 04:20 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 04:21 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 21, 2025, 02:50 PM UTC
This incident has been resolved.
Minor October 16, 2025 Network Connectivity Issues 20h Network
Started Oct 16, 2025, 06:02 PM UTC· resolved Oct 17, 2025, 02:03 PM UTC
- investigating Oct 16, 2025, 06:02 PM UTC
IS&T has received reports of intermittent network connectivity issues which are affecting access to some services. We're currently investigating and will post an update once we have more information.
- monitoring Oct 16, 2025, 07:38 PM UTC
A connectivity event was caused by router issues with Internet2. This event impacted not only MIT, but other Internet2 university participants. Internet2 has corrected the issue and is investigating the root cause. MIT is monitoring Internet2.
- resolved Oct 17, 2025, 02:03 PM UTC
This incident has been resolved.
Notice September 19, 2025 IS&T Knowlege Base 17d 3h
Started Sep 19, 2025, 12:55 PM UTC· resolved Oct 06, 2025, 04:06 PM UTC
- investigating Sep 19, 2025, 12:55 PM UTC
IS&T is investigating an issue with the IS&T Knowledge Base at https://kb.mit.edu. We will provide updates as the service is restored.
- identified Sep 19, 2025, 01:54 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 19, 2025, 04:07 PM UTC
The IS&T Knowledge Base base been restored with client access limited to MIT networks.
- monitoring Sep 19, 2025, 05:38 PM UTC
The Confluence Knowledge Base has been restored and a vulnerability was identified. IS&T has addressed this and enhanced the security of the Knowledge Base by placing it behind the MIT network firewalls.
- resolved Oct 06, 2025, 04:06 PM UTC
This incident has been resolved.
Notice September 2, 2025 Expired certificate issues impacting SSO logins 7h 44m General, Network, Academic Services, Administrative Services
Started Sep 02, 2025, 04:39 AM UTC· resolved Sep 02, 2025, 12:24 PM UTC
- investigating Sep 02, 2025, 04:39 AM UTC
IS&T has identified an issue with Touchstone authentication impacting Global Protect, Atlas, Alumni as well as other services.
- resolved Sep 02, 2025, 12:24 PM UTC
IS&T has resolved the issue impacting Touchstone. If you encounter further authentication difficulties, please contact the Service Desk at 617-253-1101 or [email protected].
Notice September 2, 2025 Touchstone Authentication Issue 7h 6m
Started Sep 02, 2025, 04:38 AM UTC· resolved Sep 02, 2025, 11:45 AM UTC
- identified Sep 02, 2025, 04:38 AM UTC
IS&T has identified an issue with Touchstone authentication impacting Global Protect, Atlas, Alumni as well as other services.
- monitoring Sep 02, 2025, 10:09 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 02, 2025, 11:45 AM UTC
This incident has been resolved.
Notice August 12, 2025 eShip Unavailable 1d 2h General
Started Aug 12, 2025, 07:06 PM UTC· resolved Aug 13, 2025, 09:41 PM UTC
- investigating Aug 12, 2025, 07:06 PM UTC
The eShip@Global system is currently down due to an unforeseen technical issue. The vendor is working to get the eShip system back up as soon as possible. If your shipment is urgent and you need to ship outside of eShip, please still consult with Export Control ([email protected]) for all international shipments and Environmental, Health and Safety (EHS) department ([email protected]) for all research material shipments.
- resolved Aug 13, 2025, 09:41 PM UTC
The incident affecting the eShip@Global system is resolved, and the service has resumed normal operations.