Mintra Outage History

Mintra is up right now

Pingoru has recorded 51 incidents for Mintra: 19 in the last 12 months and 5 in the last 90 days.

Source: status.mintragroup.com

51incidents recorded
19last 12 months
5last 90 days
11 daystypical duration
Incidents per month
024AprMayJunJulAugSepOct1
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct2%
Pingoru began tracking Mintra in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202611 of 720 (0%)
May 2026311 of 744 (1%)
June 202600 of 720 (0%)
July 202611 of 744 (0%)
August 20262122 of 744 (16%)
September 2026240 of 720 (5%)
October 2026110 of 524 (2%)

Incidents, newest first

Critical September 15, 2026 Virtual ECDIS Simulators Unavailable 18h 12m ECDIS/Free Play

Started Sep 15, 2026, 06:18 AM UTC· resolved Sep 16, 2026, 12:31 AM UTC

  1. investigating Sep 15, 2026, 06:18 AM UTC

    We are currently experiencing a temporary issue affecting the availability of Virtual ECDIS/Practice for type-specific ECDIS courses. Our teams are aware and are currently investigating this.

  2. identified Sep 15, 2026, 09:17 AM UTC

    Our team has identified the issue, and practical questions have now been disabled for all Type-Specific ECDIS courses while we work on a resolution.

  3. resolved Sep 16, 2026, 12:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 4, 2026 TrainingPortal Portal Automation Delays 21h 19m Trainingportal

Started Sep 04, 2026, 11:15 AM UTC· resolved Sep 05, 2026, 08:34 AM UTC

  1. identified Sep 04, 2026, 11:15 AM UTC

    We are aware of some delays for customers who use portal automations. This may impact automatic enrolments of courses for users for customers using this functionality. This is expected to clear and progress throughout the next 24 to 48 hours.

  2. resolved Sep 05, 2026, 08:34 AM UTC

    This incident has been resolved.

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Minor August 20, 2026 Proctored Courses - Webcam Exam Images Delays 4d 23h Trainingportal Proctoring Service

Started Aug 20, 2026, 03:23 PM UTC· resolved Aug 25, 2026, 03:01 PM UTC

  1. investigating Aug 20, 2026, 03:23 PM UTC

    We are currently experiencing delays with some exam images for our webcam proctored courses. You may experience a delay in receiving your certificate for these specific proctored courses while this is being resolved. Standard / Non-Proctored courses are unaffected.

  2. resolved Aug 25, 2026, 03:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 5, 2026 MYCERT Error 1h 59m MyCert

Started Aug 05, 2026, 08:18 AM UTC· resolved Aug 05, 2026, 10:17 AM UTC

  1. investigating Aug 05, 2026, 08:18 AM UTC

    We are currently experiencing a temporary issue affecting the availability of the MYCERT platform. We are investigating this issue.

  2. resolved Aug 05, 2026, 10:17 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 2, 2026 Trainingportal Performance / Error messages 53m Trainingportal

Started Jul 02, 2026, 06:48 AM UTC· resolved Jul 02, 2026, 07:42 AM UTC

  1. investigating Jul 02, 2026, 06:48 AM UTC

    We are aware that Trainingportal is experiencing performance issues and will show "An error occurred. Contact Administrator" or {"code": InternalServerError", "message" : "Unexpected error happened"} during login for some users. This is being reviewed as a priority.

  2. resolved Jul 02, 2026, 07:42 AM UTC

    This incident has been resolved.

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Major May 26, 2026 Trainingportal Performance / 502 & 504 Errors 2h 32m Trainingportal

Started May 26, 2026, 12:14 PM UTC· resolved May 26, 2026, 02:46 PM UTC

  1. investigating May 26, 2026, 12:14 PM UTC

    We are aware that Trainingportal is experiencing performance issues and will occasionally show 504 and 502 error messages. This is being reviewed as a priority.

  2. monitoring May 26, 2026, 12:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 26, 2026, 02:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 25, 2026 TPOS CouchDB Migration 8h 15m Trainingportal Offline (TPOS)

Started May 25, 2026, 07:27 AM UTC· resolved May 25, 2026, 03:43 PM UTC

  1. identified May 25, 2026, 07:27 AM UTC

    As part of migrating CouchDB instances. Trainingportal Offline remote sites operating fully offline will sync later in the day. Trainingportal Offline Sites will sync as normal. TPOS may still be used as normal on board a remote site. We expect synchronisations to take place later today and be fully synced by tomorrow (Tuesday).

  2. identified May 25, 2026, 03:42 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved May 25, 2026, 03:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 13, 2026 Trainingportal - Degraded Performance 1h 5m Trainingportal

Started Apr 13, 2026, 09:03 AM UTC· resolved Apr 13, 2026, 10:09 AM UTC

  1. investigating Apr 13, 2026, 09:03 AM UTC

    The system is currently performing slower than expected. This is currently being investigated.

  2. monitoring Apr 13, 2026, 10:01 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 13, 2026, 10:09 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 11, 2026 Trainingportal Change Password Request Error 1h 44m Trainingportal

Started Mar 11, 2026, 03:51 PM UTC· resolved Mar 11, 2026, 05:36 PM UTC

  1. investigating Mar 11, 2026, 03:51 PM UTC

    We are currently investigating this issue.

  2. resolved Mar 11, 2026, 05:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 2, 2026 504 Gateway Time-Out 1h Trainingportal

Started Mar 02, 2026, 01:29 PM UTC· resolved Mar 02, 2026, 02:30 PM UTC

  1. investigating Mar 02, 2026, 01:29 PM UTC

    We are currently investigating the issue.

  2. monitoring Mar 02, 2026, 01:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 02, 2026, 02:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 7, 2026 502 Bad Gateway Error 3h 45m Trainingportal

Started Feb 07, 2026, 08:32 AM UTC· resolved Feb 07, 2026, 12:17 PM UTC

  1. investigating Feb 07, 2026, 08:32 AM UTC

    Some users may experience an error when attempting to log in or use the system. This is being investigated at the moment.

  2. investigating Feb 07, 2026, 10:38 AM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 07, 2026, 12:17 PM UTC

    We are continuing to investigate this issue.

  4. resolved Feb 07, 2026, 12:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 29, 2026 Trainingportal Degraded Performance 1h 22m Trainingportal

Started Jan 29, 2026, 09:41 AM UTC· resolved Jan 29, 2026, 11:04 AM UTC

  1. investigating Jan 29, 2026, 09:41 AM UTC

    We are currently investigating an issue with Trainingportal. Student and Admin accounts may encounter some on-screen errors and session errors.

  2. monitoring Jan 29, 2026, 10:19 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 29, 2026, 11:04 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 9, 2026 Trainingportal Indexing Delays 3d Trainingportal

Started Jan 09, 2026, 03:00 PM UTC· resolved Jan 12, 2026, 03:20 PM UTC

  1. investigating Jan 09, 2026, 03:00 PM UTC

    Administrators may see indexing delays on trainingportal when performing some tasks (Creating User Accounts/Licence Assignment)

  2. resolved Jan 12, 2026, 03:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 27, 2025 Virtual ECDIS Simulators Degraded Performance 158d 2h ECDIS/Free Play

Started Nov 27, 2025, 11:32 AM UTC· resolved May 04, 2026, 02:14 PM UTC

  1. investigating Nov 27, 2025, 11:32 AM UTC

    Some users may frequently experience a message indicating all Virtual ECDIS VMs are currently occupied. We are currently investigating this as a priority.

  2. investigating Nov 27, 2025, 02:29 PM UTC

    We are continuing to investigate this issue. Users may encounter errors when accessing "Practice Mode". The practical questions for the ECDIS Type-Specific Exams have been disabled

  3. monitoring Jan 07, 2026, 04:22 PM UTC

    We are continuing to monitor Virtual ECDIS Performance. The following Virtual ECDIS remain in Error: - Chartworld eGlobe G2 - Consilium ECDIS G2 - Anschütz Synapsis ECDIS NX - Sperry Marine VisionMaster - Wärtsilä SAM CHARTPILOT Practical Questions remain off for the above Type-Specific ECDIS exams

  4. monitoring Feb 06, 2026, 01:51 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Apr 22, 2026, 09:07 AM UTC

    We are continuing to monitor Virtual ECDIS Performance. The following Virtual ECDIS machines have now been resolved, and practical questions have been enabled. - Anschütz Synapsis ECDIS NX - Sperry Marine VisionMaster The following Virtual ECDIS remain in Error: - Chartworld eGlobe G2 - Consilium ECDIS G2 - Wärtsilä SAM CHARTPILOT Practical Questions remain off for the above Type-Specific ECDIS exams

  6. monitoring May 04, 2026, 02:12 PM UTC

    The following Virtual ECDIS Machines are currently unavailable. - Chartworld eGlobe G2 - Consilium ECDIS G2 - Wärtsilä SAM CHARTPILOT Practical Questions remain off for the above Type-Specific ECDIS exams.

  7. resolved May 04, 2026, 02:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 27, 2025 Trainingportal HTTP Status 500 Error 6h 9m Trainingportal

Started Oct 27, 2025, 01:56 PM UTC· resolved Oct 27, 2025, 08:06 PM UTC

  1. investigating Oct 27, 2025, 01:56 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 27, 2025, 02:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. investigating Oct 27, 2025, 03:25 PM UTC

    We are currently investigating this issue.

  4. investigating Oct 27, 2025, 03:25 PM UTC

    We are continuing to investigate this issue.

  5. resolved Oct 27, 2025, 08:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 29, 2025 Trainingportal User Visibility 1d 5h Trainingportal

Started Sep 29, 2025, 02:34 PM UTC· resolved Sep 30, 2025, 07:38 PM UTC

  1. investigating Sep 29, 2025, 02:34 PM UTC

    Some users may temporarily not be visible when searching as an administrator. The accounts are, however, still present and we are investigating as a priority.

  2. identified Sep 29, 2025, 05:00 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Sep 29, 2025, 07:32 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Sep 30, 2025, 07:53 AM UTC

    A fix has been implemented and users are being reindexed by the system. Accounts should be becoming visible to administrators and will continue to improve throughout the morning. There is still no impact to student access.

  5. resolved Sep 30, 2025, 07:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical September 24, 2025 Trainingportal – Temporary Technical Issue 25m Trainingportal

Started Sep 24, 2025, 05:05 AM UTC· resolved Sep 24, 2025, 05:30 AM UTC

  1. investigating Sep 24, 2025, 05:05 AM UTC

    We are currently experiencing a temporary technical issue affecting access to the Trainingportal website. Our technical team is working to resolve it as a top priority. We appreciate your patience and apologise for the inconvenience.

  2. resolved Sep 24, 2025, 05:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 23, 2025 Trainingportal Competence Admin UI 21m Trainingportal

Started Sep 23, 2025, 08:49 AM UTC· resolved Sep 23, 2025, 09:11 AM UTC

  1. investigating Sep 23, 2025, 08:49 AM UTC

    Some administrators may see a 404 on the competence tab in the admin interface. Administrators can revert temporarily to the old admin UI as a workaround while this is resolved. We are investigating this a priority.

  2. resolved Sep 23, 2025, 09:11 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 23, 2025 Trainingportal Webcam Authentication 4h 12m Trainingportal

Started Sep 23, 2025, 08:47 AM UTC· resolved Sep 23, 2025, 12:59 PM UTC

  1. investigating Sep 23, 2025, 08:47 AM UTC

    Some users may experience a "Something went wrong" message when attempting to complete Webcam authenticated courses. We are investigating this as a priority.

  2. resolved Sep 23, 2025, 12:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 15, 2025 Trainingportal - Indexing Issues 6h 25m Trainingportal

Started Sep 15, 2025, 07:54 AM UTC· resolved Sep 15, 2025, 02:19 PM UTC

  1. investigating Sep 15, 2025, 07:54 AM UTC

    Some users may experience delays in new accounts, enrolments and licenses being visible in the system. We are currently investigating as a priority.

  2. resolved Sep 15, 2025, 02:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 8, 2025 Trainingportal Slow Load Times / Errors 20h 40m Trainingportal

Started Sep 08, 2025, 10:14 AM UTC· resolved Sep 09, 2025, 06:55 AM UTC

  1. identified Sep 08, 2025, 10:14 AM UTC

    Some users may experience errors or slower load times. This is being investigated as a priority.

  2. resolved Sep 09, 2025, 06:55 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical September 8, 2025 Trainingportal Outage 504 Gateway Time-Out Error 35m Trainingportal

Started Sep 08, 2025, 03:54 AM UTC· resolved Sep 08, 2025, 04:30 AM UTC

  1. investigating Sep 08, 2025, 03:54 AM UTC

    We are currently aware of an outage with Trainingportal. Users may experience 504 Gateway Time-Out Error. Our development team have been made aware of this and are currently investigating this issue.

  2. resolved Sep 08, 2025, 04:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 30, 2025 Virtual ECDIS Simulators Unavailable - Sperry Marine VisionMaster 1d 19h ECDIS/Free Play

Started Aug 30, 2025, 01:12 PM UTC· resolved Sep 01, 2025, 08:50 AM UTC

  1. investigating Aug 30, 2025, 01:12 PM UTC

    We are aware of issues surrounding the use of the Virtual ECDIS for Type-Specific Training on the Sperry Marine VisionMaster course. Users may encounter an error "All ECDIS simulators are currently occupied. Please try again in few minutes." The practical questions for this ECDIS Type-Specific Exam has been disabled in the interim. Our teams are aware and are currently investigating this.

  2. resolved Sep 01, 2025, 08:50 AM UTC

    This incident has been resolved.

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Minor July 1, 2025 System e-mail delays 20h 27m Trainingportal

Started Jul 01, 2025, 09:37 AM UTC· resolved Jul 02, 2025, 06:04 AM UTC

  1. identified Jul 01, 2025, 09:37 AM UTC

    We have received reports of system emails being delayed/queued in the system. Our development team are aware and are currently investigating this further.

  2. resolved Jul 02, 2025, 06:04 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 7, 2025 Server Error 6h 55m MIST, IMIST Online, OPITO BOSIET

Started Jun 07, 2025, 11:44 AM UTC· resolved Jun 07, 2025, 06:39 PM UTC

  1. identified Jun 07, 2025, 11:44 AM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Jun 07, 2025, 12:10 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Jun 07, 2025, 03:19 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Jun 07, 2025, 06:39 PM UTC

    This incident has been resolved.

Read the full incident report →