Mintra Outage History

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Mintra had 39 outages in the last 2 years totaling 2502h 54m of downtime — averaging 1.6 incidents per month.

There were 39 Mintra outages since October 21, 2024 totaling 2502h 54m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.mintragroup.com

Critical September 15, 2026

Virtual ECDIS Simulators Unavailable

Detected by Pingoru
Sep 15, 2026, 06:18 AM UTC
Resolved
Sep 16, 2026, 12:31 AM UTC
Duration
18h 12m
Affected: ECDIS/Free Play
Timeline · 3 updates
  1. investigating Sep 15, 2026, 06:18 AM UTC

    We are currently experiencing a temporary issue affecting the availability of Virtual ECDIS/Practice for type-specific ECDIS courses. Our teams are aware and are currently investigating this.

  2. identified Sep 15, 2026, 09:17 AM UTC

    Our team has identified the issue, and practical questions have now been disabled for all Type-Specific ECDIS courses while we work on a resolution.

  3. resolved Sep 16, 2026, 12:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 4, 2026

TrainingPortal Portal Automation Delays

Detected by Pingoru
Sep 04, 2026, 11:15 AM UTC
Resolved
Sep 05, 2026, 08:34 AM UTC
Duration
21h 19m
Affected: Trainingportal
Timeline · 2 updates
  1. identified Sep 04, 2026, 11:15 AM UTC

    We are aware of some delays for customers who use portal automations. This may impact automatic enrolments of courses for users for customers using this functionality. This is expected to clear and progress throughout the next 24 to 48 hours.

  2. resolved Sep 05, 2026, 08:34 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 20, 2026

Proctored Courses - Webcam Exam Images Delays

Detected by Pingoru
Aug 20, 2026, 03:23 PM UTC
Resolved
Aug 25, 2026, 03:01 PM UTC
Duration
4d 23h
Affected: Trainingportal Proctoring Service
Timeline · 2 updates
  1. investigating Aug 20, 2026, 03:23 PM UTC

    We are currently experiencing delays with some exam images for our webcam proctored courses. You may experience a delay in receiving your certificate for these specific proctored courses while this is being resolved. Standard / Non-Proctored courses are unaffected.

  2. resolved Aug 25, 2026, 03:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 5, 2026

MYCERT Error

Detected by Pingoru
Aug 05, 2026, 08:18 AM UTC
Resolved
Aug 05, 2026, 10:17 AM UTC
Duration
1h 59m
Affected: MyCert
Timeline · 2 updates
  1. investigating Aug 05, 2026, 08:18 AM UTC

    We are currently experiencing a temporary issue affecting the availability of the MYCERT platform. We are investigating this issue.

  2. resolved Aug 05, 2026, 10:17 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 2, 2026

Trainingportal Performance / Error messages

Detected by Pingoru
Jul 02, 2026, 06:48 AM UTC
Resolved
Jul 02, 2026, 07:42 AM UTC
Duration
53m
Affected: Trainingportal
Timeline · 2 updates
  1. investigating Jul 02, 2026, 06:48 AM UTC

    We are aware that Trainingportal is experiencing performance issues and will show "An error occurred. Contact Administrator" or {"code": InternalServerError", "message" : "Unexpected error happened"} during login for some users. This is being reviewed as a priority.

  2. resolved Jul 02, 2026, 07:42 AM UTC

    This incident has been resolved.

Read the full incident report →

Major May 26, 2026

Trainingportal Performance / 502 & 504 Errors

Detected by Pingoru
May 26, 2026, 12:14 PM UTC
Resolved
May 26, 2026, 02:46 PM UTC
Duration
2h 32m
Affected: Trainingportal
Timeline · 3 updates
  1. investigating May 26, 2026, 12:14 PM UTC

    We are aware that Trainingportal is experiencing performance issues and will occasionally show 504 and 502 error messages. This is being reviewed as a priority.

  2. monitoring May 26, 2026, 12:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 26, 2026, 02:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 25, 2026

TPOS CouchDB Migration

Detected by Pingoru
May 25, 2026, 07:27 AM UTC
Resolved
May 25, 2026, 03:43 PM UTC
Duration
8h 15m
Affected: Trainingportal Offline (TPOS)
Timeline · 3 updates
  1. identified May 25, 2026, 07:27 AM UTC

    As part of migrating CouchDB instances. Trainingportal Offline remote sites operating fully offline will sync later in the day. Trainingportal Offline Sites will sync as normal. TPOS may still be used as normal on board a remote site. We expect synchronisations to take place later today and be fully synced by tomorrow (Tuesday).

  2. identified May 25, 2026, 03:42 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved May 25, 2026, 03:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 13, 2026

Trainingportal - Degraded Performance

Detected by Pingoru
Apr 13, 2026, 09:03 AM UTC
Resolved
Apr 13, 2026, 10:09 AM UTC
Duration
1h 5m
Affected: Trainingportal
Timeline · 3 updates
  1. investigating Apr 13, 2026, 09:03 AM UTC

    The system is currently performing slower than expected. This is currently being investigated.

  2. monitoring Apr 13, 2026, 10:01 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 13, 2026, 10:09 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 11, 2026

Trainingportal Change Password Request Error

Detected by Pingoru
Mar 11, 2026, 03:51 PM UTC
Resolved
Mar 11, 2026, 05:36 PM UTC
Duration
1h 44m
Affected: Trainingportal
Timeline · 2 updates
  1. investigating Mar 11, 2026, 03:51 PM UTC

    We are currently investigating this issue.

  2. resolved Mar 11, 2026, 05:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 2, 2026

504 Gateway Time-Out

Detected by Pingoru
Mar 02, 2026, 01:29 PM UTC
Resolved
Mar 02, 2026, 02:30 PM UTC
Duration
1h
Affected: Trainingportal
Timeline · 3 updates
  1. investigating Mar 02, 2026, 01:29 PM UTC

    We are currently investigating the issue.

  2. monitoring Mar 02, 2026, 01:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 02, 2026, 02:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 7, 2026

502 Bad Gateway Error

Detected by Pingoru
Feb 07, 2026, 08:32 AM UTC
Resolved
Feb 07, 2026, 12:17 PM UTC
Duration
3h 45m
Affected: Trainingportal
Timeline · 4 updates
  1. investigating Feb 07, 2026, 08:32 AM UTC

    Some users may experience an error when attempting to log in or use the system. This is being investigated at the moment.

  2. investigating Feb 07, 2026, 10:38 AM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 07, 2026, 12:17 PM UTC

    We are continuing to investigate this issue.

  4. resolved Feb 07, 2026, 12:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 5, 2026

Virtual ECDIS Simulators Degraded Performance

Detected by Pingoru
Feb 05, 2026, 04:22 PM UTC
Resolved
May 04, 2026, 02:14 PM UTC
Duration
87d 21h
Affected: ECDIS/Free Play
Timeline · 7 updates
  1. investigating Nov 27, 2025, 11:32 AM UTC

    Some users may frequently experience a message indicating all Virtual ECDIS VMs are currently occupied. We are currently investigating this as a priority.

  2. investigating Nov 27, 2025, 02:29 PM UTC

    We are continuing to investigate this issue. Users may encounter errors when accessing "Practice Mode". The practical questions for the ECDIS Type-Specific Exams have been disabled

  3. monitoring Jan 07, 2026, 04:22 PM UTC

    We are continuing to monitor Virtual ECDIS Performance. The following Virtual ECDIS remain in Error: - Chartworld eGlobe G2 - Consilium ECDIS G2 - Anschütz Synapsis ECDIS NX - Sperry Marine VisionMaster - Wärtsilä SAM CHARTPILOT Practical Questions remain off for the above Type-Specific ECDIS exams

  4. monitoring Feb 06, 2026, 01:51 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Apr 22, 2026, 09:07 AM UTC

    We are continuing to monitor Virtual ECDIS Performance. The following Virtual ECDIS machines have now been resolved, and practical questions have been enabled. - Anschütz Synapsis ECDIS NX - Sperry Marine VisionMaster The following Virtual ECDIS remain in Error: - Chartworld eGlobe G2 - Consilium ECDIS G2 - Wärtsilä SAM CHARTPILOT Practical Questions remain off for the above Type-Specific ECDIS exams

  6. monitoring May 04, 2026, 02:12 PM UTC

    The following Virtual ECDIS Machines are currently unavailable. - Chartworld eGlobe G2 - Consilium ECDIS G2 - Wärtsilä SAM CHARTPILOT Practical Questions remain off for the above Type-Specific ECDIS exams.

  7. resolved May 04, 2026, 02:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 29, 2026

Trainingportal Degraded Performance

Detected by Pingoru
Jan 29, 2026, 09:41 AM UTC
Resolved
Jan 29, 2026, 11:04 AM UTC
Duration
1h 22m
Affected: Trainingportal
Timeline · 3 updates
  1. investigating Jan 29, 2026, 09:41 AM UTC

    We are currently investigating an issue with Trainingportal. Student and Admin accounts may encounter some on-screen errors and session errors.

  2. monitoring Jan 29, 2026, 10:19 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 29, 2026, 11:04 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 9, 2026

Trainingportal Indexing Delays

Detected by Pingoru
Jan 09, 2026, 03:00 PM UTC
Resolved
Jan 12, 2026, 03:20 PM UTC
Duration
3d
Affected: Trainingportal
Timeline · 2 updates
  1. investigating Jan 09, 2026, 03:00 PM UTC

    Administrators may see indexing delays on trainingportal when performing some tasks (Creating User Accounts/Licence Assignment)

  2. resolved Jan 12, 2026, 03:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 27, 2025

Trainingportal HTTP Status 500 Error

Detected by Pingoru
Oct 27, 2025, 01:56 PM UTC
Resolved
Oct 27, 2025, 08:06 PM UTC
Duration
6h 9m
Affected: Trainingportal
Timeline · 5 updates
  1. investigating Oct 27, 2025, 01:56 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 27, 2025, 02:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. investigating Oct 27, 2025, 03:25 PM UTC

    We are currently investigating this issue.

  4. investigating Oct 27, 2025, 03:25 PM UTC

    We are continuing to investigate this issue.

  5. resolved Oct 27, 2025, 08:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 29, 2025

Trainingportal User Visibility

Detected by Pingoru
Sep 29, 2025, 02:34 PM UTC
Resolved
Sep 30, 2025, 07:38 PM UTC
Duration
1d 5h
Affected: Trainingportal
Timeline · 5 updates
  1. investigating Sep 29, 2025, 02:34 PM UTC

    Some users may temporarily not be visible when searching as an administrator. The accounts are, however, still present and we are investigating as a priority.

  2. identified Sep 29, 2025, 05:00 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Sep 29, 2025, 07:32 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Sep 30, 2025, 07:53 AM UTC

    A fix has been implemented and users are being reindexed by the system. Accounts should be becoming visible to administrators and will continue to improve throughout the morning. There is still no impact to student access.

  5. resolved Sep 30, 2025, 07:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical September 24, 2025

Trainingportal – Temporary Technical Issue

Detected by Pingoru
Sep 24, 2025, 05:05 AM UTC
Resolved
Sep 24, 2025, 05:30 AM UTC
Duration
25m
Affected: Trainingportal
Timeline · 2 updates
  1. investigating Sep 24, 2025, 05:05 AM UTC

    We are currently experiencing a temporary technical issue affecting access to the Trainingportal website. Our technical team is working to resolve it as a top priority. We appreciate your patience and apologise for the inconvenience.

  2. resolved Sep 24, 2025, 05:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 23, 2025

Trainingportal Competence Admin UI

Detected by Pingoru
Sep 23, 2025, 08:49 AM UTC
Resolved
Sep 23, 2025, 09:11 AM UTC
Duration
21m
Affected: Trainingportal
Timeline · 2 updates
  1. investigating Sep 23, 2025, 08:49 AM UTC

    Some administrators may see a 404 on the competence tab in the admin interface. Administrators can revert temporarily to the old admin UI as a workaround while this is resolved. We are investigating this a priority.

  2. resolved Sep 23, 2025, 09:11 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 23, 2025

Trainingportal Webcam Authentication

Detected by Pingoru
Sep 23, 2025, 08:47 AM UTC
Resolved
Sep 23, 2025, 12:59 PM UTC
Duration
4h 12m
Affected: Trainingportal
Timeline · 2 updates
  1. investigating Sep 23, 2025, 08:47 AM UTC

    Some users may experience a "Something went wrong" message when attempting to complete Webcam authenticated courses. We are investigating this as a priority.

  2. resolved Sep 23, 2025, 12:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 15, 2025

Trainingportal - Indexing Issues

Detected by Pingoru
Sep 15, 2025, 07:54 AM UTC
Resolved
Sep 15, 2025, 02:19 PM UTC
Duration
6h 25m
Affected: Trainingportal
Timeline · 2 updates
  1. investigating Sep 15, 2025, 07:54 AM UTC

    Some users may experience delays in new accounts, enrolments and licenses being visible in the system. We are currently investigating as a priority.

  2. resolved Sep 15, 2025, 02:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 8, 2025

Trainingportal Slow Load Times / Errors

Detected by Pingoru
Sep 08, 2025, 10:14 AM UTC
Resolved
Sep 09, 2025, 06:55 AM UTC
Duration
20h 40m
Affected: Trainingportal
Timeline · 2 updates
  1. identified Sep 08, 2025, 10:14 AM UTC

    Some users may experience errors or slower load times. This is being investigated as a priority.

  2. resolved Sep 09, 2025, 06:55 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical September 8, 2025

Trainingportal Outage 504 Gateway Time-Out Error

Detected by Pingoru
Sep 08, 2025, 03:54 AM UTC
Resolved
Sep 08, 2025, 04:30 AM UTC
Duration
35m
Affected: Trainingportal
Timeline · 2 updates
  1. investigating Sep 08, 2025, 03:54 AM UTC

    We are currently aware of an outage with Trainingportal. Users may experience 504 Gateway Time-Out Error. Our development team have been made aware of this and are currently investigating this issue.

  2. resolved Sep 08, 2025, 04:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 30, 2025

Virtual ECDIS Simulators Unavailable - Sperry Marine VisionMaster

Detected by Pingoru
Aug 30, 2025, 01:12 PM UTC
Resolved
Sep 01, 2025, 08:50 AM UTC
Duration
1d 19h
Affected: ECDIS/Free Play
Timeline · 2 updates
  1. investigating Aug 30, 2025, 01:12 PM UTC

    We are aware of issues surrounding the use of the Virtual ECDIS for Type-Specific Training on the Sperry Marine VisionMaster course. Users may encounter an error "All ECDIS simulators are currently occupied. Please try again in few minutes." The practical questions for this ECDIS Type-Specific Exam has been disabled in the interim. Our teams are aware and are currently investigating this.

  2. resolved Sep 01, 2025, 08:50 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 1, 2025

System e-mail delays

Detected by Pingoru
Jul 01, 2025, 09:37 AM UTC
Resolved
Jul 02, 2025, 06:04 AM UTC
Duration
20h 27m
Affected: Trainingportal
Timeline · 2 updates
  1. identified Jul 01, 2025, 09:37 AM UTC

    We have received reports of system emails being delayed/queued in the system. Our development team are aware and are currently investigating this further.

  2. resolved Jul 02, 2025, 06:04 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 7, 2025

Server Error

Detected by Pingoru
Jun 07, 2025, 11:44 AM UTC
Resolved
Jun 07, 2025, 06:39 PM UTC
Duration
6h 55m
Affected: MISTIMIST OnlineOPITO BOSIET
Timeline · 4 updates
  1. identified Jun 07, 2025, 11:44 AM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Jun 07, 2025, 12:10 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Jun 07, 2025, 03:19 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Jun 07, 2025, 06:39 PM UTC

    This incident has been resolved.

Read the full incident report →