MindTouch incident

CXone Mpower Expert - – Monitoring complete. Status = All Services Running Normally

Minor Resolved View vendor source →

MindTouch experienced a minor incident on October 20, 2025 affecting Application (General Service) and Search and 1 more component, lasting 58m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 09:00 AM UTC
Resolved
Oct 20, 2025, 09:59 AM UTC
Duration
58m
Detected by Pingoru
Oct 20, 2025, 09:00 AM UTC

Affected components

Application (General Service)SearchIn-Product Contextual HelpEmail ServicesMindTouch Success CenterAnalyticsGeoblocking for Russia

Update timeline

  1. identified Oct 20, 2025, 09:00 AM UTC

    CXone Mpower Expert Service Degradation: Sites may be may be experiencing issues. The CXone Mpower Expert Engineering team is investigating reports of site unavailability.

  2. identified Oct 20, 2025, 09:17 AM UTC

    We have confirmed our sites are down because of an issue from Amazon Web Services. Their last update indicated they have identified the issue and are working on multiple parallel paths to accelerate recovery. As we received any further updates we will post them.

  3. monitoring Oct 20, 2025, 09:38 AM UTC

    CXone Mpower Expert - Fix Deployed - All Services Running Normally. Amazon Web Services has advised that significant recovery has been made on their end. We are seeing all services are running normally. We are currently monitoring sites for deployment stability. Event duration (37m)

  4. resolved Oct 20, 2025, 09:59 AM UTC

    CXone Mpower Expert - Service Disruption Resolved - All Services Running Normally. The CXone Mpower Expert Engineering team has deployed a fix and monitored the deployment to make sure sites are stable. The issue is now resolved at this time. Event duration (37m)