MindCloud incident

MindCloud services are degraded

Resolved after 2 hours 10 minutes, affecting Applications (MindCloud Platform (app.mindcloud.co)) and Developer Services (MindCloud API (api.mindcloud.co)) and 1 more, on April 20, 2026.

resolved Apr 20, 2026, 02:50 PM UTC

Our team investigated the source of the load, applied a mitigation, and confirmed that database performance returned to normal levels.

Started
Apr 20, 2026, 12:40 PM UTC
Resolved
Apr 20, 2026, 02:50 PM UTC
Duration
2h 10m
Detected by Pingoru
Apr 20, 2026, 12:40 PM UTC

Affected components

Applications (MindCloud Platform (app.mindcloud.co))Developer Services (MindCloud API (api.mindcloud.co))Developer Services (Webhooks (webhook.mindcloud.co))Services (Workflow Engine)Services (Job Engine)Services (Database Health)

Update timeline

  1. investigating Apr 20, 2026, 12:40 PM UTC

    We identified elevated unusual load on our database infrastructure related to job executions. The increased load affected performance for some operations that depend on database reads.

  2. resolved Apr 20, 2026, 02:50 PM UTC

    Our team investigated the source of the load, applied a mitigation, and confirmed that database performance returned to normal levels.

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