Resolved after 2 hours 19 minutes, on July 7, 2017.
We attributed dedicated resources to the functionalities requiring external services, thus isolating them from the rest of the api core. We believe this will definitely solve this issue.
Update timeline
- investigating Jul 07, 2017, 05:43 AM UTC
We are currently investigating this issue.
- monitoring Jul 07, 2017, 06:05 AM UTC
We have identified at least 2 external services with extremely slow response time. Requests requiring these services monopilized all the resources and caused a massive shortage of the api core services. We deployed a fix to isolate the faulty external services and are monitoring the situation.
- resolved Jul 07, 2017, 08:02 AM UTC
We attributed dedicated resources to the functionalities requiring external services, thus isolating them from the rest of the api core. We believe this will definitely solve this issue.
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