Atlassian Migrations incident

Errors installing Connect on Forge Apps in Confluence

Major Resolved View vendor source →

Atlassian Migrations experienced a major incident on December 11, 2025 affecting Jira: Cloud to Cloud Migrations - Copy Product Data and Jira: Server / Data Center to Cloud Migrations and 1 more component, lasting 2h 28m. The incident has been resolved; the full update timeline is below.

Started
Dec 11, 2025, 02:08 AM UTC
Resolved
Dec 11, 2025, 04:37 AM UTC
Duration
2h 28m
Detected by Pingoru
Dec 11, 2025, 02:08 AM UTC

Affected components

Jira: Cloud to Cloud Migrations - Copy Product DataJira: Server / Data Center to Cloud MigrationsJira: Backup, Restore, Import & ExportJira: SandboxConfluence: Cloud to Cloud Migrations - Copy Product DataConfluence: Server / Data Center to Cloud MigrationsConfluence: Backup, Restore, Import & ExportConfluence: SandboxApps: Server / Data Center to Cloud MigrationsBitbucket: Server / Data Center to Cloud Migrations

Update timeline

  1. identified Dec 11, 2025, 02:08 AM UTC

    Our team has identified a root cause for this issue, and have now commenced a rollback of the problematic change and verifying that this is resolved. There should not be any impact to currently installed apps as a result of this incident. However, we are aware that cloud migrations including Confluence Apps may also currently be blocked by this issue. We currently expect the rollback and validation of the fix to be completed within 3 hours. We will update further at that time with the latest status.

  2. resolved Dec 11, 2025, 04:37 AM UTC

    The rollback required to resolve this issue is now completed, and we have verified across the impacted products that App installation behaviour is now working as expected. We apologize for any inconvenience this may have caused.