Middesk Outage History

Started Apr 20, 2026, 02:13 PM UTC· resolved Apr 20, 2026, 02:30 PM UTC

1. identified Apr 20, 2026, 02:13 PM UTC

   We are experiencing intermittent delays in processing website orders due to an upstream provider outage.

2. resolved Apr 20, 2026, 02:30 PM UTC

   This incident has been resolved. We are monitoring to ensure continued stability.

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Started Apr 09, 2026, 05:16 PM UTC· resolved Apr 09, 2026, 10:11 PM UTC

1. investigating Apr 09, 2026, 05:16 PM UTC

   We are observing intermittent stuck KYC orders due to an upstream provider. Our team is currently investigating and hope to resolve the issue shortly.

2. resolved Apr 09, 2026, 10:11 PM UTC

   This incident has been resolved.

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Started Mar 12, 2026, 05:44 PM UTC· resolved Mar 13, 2026, 02:04 PM UTC

1. investigating Mar 12, 2026, 05:44 PM UTC

   The Arkansas UCC portal is currently unavailable, and the state has not provided a timeline for restoration. As a result, any lien search, lien filing, and lien amendment requests in Arkansas will be delayed until the portal is back online.

2. resolved Mar 13, 2026, 02:04 PM UTC

   The Arkansas UCC portal is back online. Lien search, lien filing, and lien amendment requests in Arkansas are no longer delayed.

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Started Mar 09, 2026, 02:08 PM UTC· resolved Mar 10, 2026, 04:39 PM UTC

1. investigating Mar 09, 2026, 02:08 PM UTC

   The NY UCC portal remains unavailable past its expected restoration date. As a result, any NY lien searches and lien filings will be delayed until the portal is back online.

2. resolved Mar 10, 2026, 04:39 PM UTC

   This incident has been resolved.

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Started Mar 04, 2026, 09:28 PM UTC· resolved Mar 13, 2026, 02:51 PM UTC

1. investigating Mar 04, 2026, 09:28 PM UTC

   Mississippi's UCC lien filing portal is currently unavailable, and the state has not provided a timeline for restoration. As a result, any Lien Filing & Termination requests requiring Mississippi filings will be delayed until the portal is functioning again.

2. resolved Mar 13, 2026, 02:51 PM UTC

   The Mississippi UCC lien filing portal is now operational again. Lien Filing & Termination requests for Mississippi filings will proceed as normal.

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Started Feb 27, 2026, 09:50 PM UTC· resolved Feb 27, 2026, 10:59 PM UTC

1. investigating Feb 27, 2026, 09:50 PM UTC

   We are currently investigating this issue.

2. resolved Feb 27, 2026, 10:59 PM UTC

   This incident has been resolved. We are actively monitoring to ensure continued stability.

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Started Feb 14, 2026, 07:00 PM UTC· resolved Feb 14, 2026, 07:00 PM UTC

1. resolved Feb 17, 2026, 06:51 PM UTC

   We observed elevated latency in processing businesses between 11:23AM and 12:11PM PT. The root cause has been identified and a fix has been implemented. We are actively monitoring the API to ensure continued stability.

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Started Feb 09, 2026, 07:24 PM UTC· resolved Feb 09, 2026, 07:59 PM UTC

1. investigating Feb 09, 2026, 07:24 PM UTC

   We are currently investigating this issue.

2. resolved Feb 09, 2026, 07:59 PM UTC

   This incident has been resolved.

3. postmortem Feb 13, 2026, 07:58 PM UTC

   **Summary** On February 9th, 2026 between approximately 1:50 PM and 2:59 PM EST, Middesk experienced degraded service affecting our API and dashboard. Some customers may have encountered errors when loading business data, creating Businesses, or accessing Signals during this window. ‌ **What Happened?** A database query optimization change caused a core query to run significantly slower than expected, which consumed database resources and led to errors across our platform. The issue was not caused by any data loss or security event — all data remained safe and intact throughout. ‌ **What Are We Doing About This?** We deployed a fix which restored normal service. We have since shipped a follow-up change that eliminates the vulnerable query pattern entirely, preventing this class of issue from recurring. We are also adding monitoring to detect query performance regressions earlier. We sincerely apologize for the disruption this caused to your workflows, and we appreciate your patience while we resolved the issue.

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Started Jan 30, 2026, 09:00 PM UTC· resolved Jan 30, 2026, 09:21 PM UTC

1. resolved Jan 31, 2026, 08:23 PM UTC

   We observed elevated latency and intermittent errors affecting a subset of API requests between 21:04 UTC and 21:21 UTC. During this period, a meaningful number of 500 errors were returned by the Signals API. A fix has been implemented, and we are actively monitoring the API to ensure continued stability.

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Started Jan 30, 2026, 07:52 PM UTC· resolved Feb 02, 2026, 05:34 PM UTC

1. identified Jan 30, 2026, 07:52 PM UTC

   CA UCC lien search portal is currently unavailable, and the state has not provided a timeline for restoration. As a result, any CA UCC Lien Searches will be delayed until the portal is back online.

2. resolved Feb 02, 2026, 05:34 PM UTC

   This incident has been resolved.

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Started Jan 05, 2026, 09:25 PM UTC· resolved Jan 22, 2026, 06:09 PM UTC

1. monitoring Jan 05, 2026, 09:25 PM UTC

   AZ SOS is currently updating its portal through January 12th, 2026. As a result, any SOS Documents requests for businesses formed or operating in Arizona will be delayed until then.

2. resolved Jan 22, 2026, 06:09 PM UTC

   Documents from the new AZ SOS portal are now available.

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Started Dec 03, 2025, 11:30 PM UTC· resolved Dec 04, 2025, 05:46 AM UTC

1. resolved Dec 04, 2025, 09:01 PM UTC

   Between 3:30PM and 9:46PM PST, new PDF reports were returned as empty PDF documents. The issue has been resolved and all impacted business reports have been regenerated.

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Started Nov 26, 2025, 05:42 PM UTC· resolved Dec 01, 2025, 05:47 PM UTC

1. monitoring Nov 26, 2025, 05:42 PM UTC

   GA UCC is currently undergoing maintenance, which is causing delays in lien searches and lien document retrieval for Georgia. Middesk is actively monitoring the situation and will provide an update once a resolution timeline is announced.

2. resolved Dec 01, 2025, 05:47 PM UTC

   This incident has been resolved.

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Started Nov 18, 2025, 12:51 PM UTC· resolved Nov 18, 2025, 05:04 PM UTC

1. identified Nov 18, 2025, 01:23 PM UTC

   Our proxy provider is experiencing a major network outage making our services intermittently unreachable.

2. monitoring Nov 18, 2025, 02:49 PM UTC

   Upstream outage is resolving. All services are recovering or have recovered. We will continue to monitor the situation.

3. resolved Nov 18, 2025, 05:37 PM UTC

   Network errors have been resolved.

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Started Jul 10, 2025, 03:18 PM UTC· resolved Jul 10, 2025, 03:34 PM UTC

1. investigating Jul 10, 2025, 03:18 PM UTC

   Businesses including an adverse media order are delayed in processing. We are investigating the issue.

2. investigating Jul 10, 2025, 03:33 PM UTC

   We are continuing to investigate this issue.

3. resolved Jul 10, 2025, 03:34 PM UTC

   This incident has been resolved.

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Started Jun 12, 2025, 06:41 PM UTC· resolved Jun 13, 2025, 04:22 PM UTC

1. investigating Jun 12, 2025, 06:41 PM UTC

   We are currently investigating latency problems related to upstream issues from our infrastructure provider.

2. identified Jun 12, 2025, 07:11 PM UTC

   The issue has been confirmed to be a broader outage with our infrastructure provider. We are actively working with them on remediation and will provide updates as available. Impact includes: - API request errors - Elevated response times - Slower overall order processing for Business Verification - Errors for downloading/exporting PDFs - Intermittent issues logging in with "Sign in with Google"

3. identified Jun 12, 2025, 08:07 PM UTC

   Google Cloud Platform has identified the root cause and is working on mitigation (https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW). We are receiving requests and slowly processing orders during this ongoing incident. We will begin to work through the backlog shortly.

4. monitoring Jun 12, 2025, 08:35 PM UTC

   Service has been restored to normal operation. We're continuing to monitor the upstream incident as we process a backlog of orders.

5. monitoring Jun 12, 2025, 08:36 PM UTC

   We are continuing to monitor for any further issues.

6. resolved Jun 13, 2025, 04:22 PM UTC

   This incident has been resolved.

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Started May 23, 2025, 07:00 PM UTC· resolved May 23, 2025, 07:14 PM UTC

1. resolved May 24, 2025, 01:45 AM UTC

   We observed elevated error rates and latency affecting several endpoints of the Middesk API for a duration of 6 minutes. The root cause has been identified and a fix has been implemented. We are actively monitoring the API to ensure continued stability.

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Started Apr 17, 2025, 08:34 PM UTC· resolved Apr 22, 2025, 05:08 PM UTC

1. investigating Apr 17, 2025, 08:34 PM UTC

   The Texas Secretary of State site is down and has been affecting our manual fulfillment and data freshness of our liens and documents products in that state.

2. resolved Apr 22, 2025, 05:08 PM UTC

   This incident has been resolved.

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Started Feb 11, 2025, 08:00 PM UTC· resolved Feb 18, 2025, 03:10 PM UTC

1. identified Feb 14, 2025, 12:14 AM UTC

   Starting on February 11, 2025, at 12:00 PM Central, the TN SOS will be updating its search website, so services like business entity search and lien searches will be unavailable until the site is back up on Tuesday, February 18, 2025, at 8:00 AM Central. As a result, any verification, SOS documents, and lien search requests requiring TN searches may be delayed until then. The lien search data is currently through February 2, 2025, the last available data before the outage.

2. resolved Feb 18, 2025, 03:10 PM UTC

   The Tennessee Secretary of State's transition to their charity and business filing system (TnCaB) is complete as of this morning at 8:00AM CT. All filings through February 12, 2025 have been reported as processed by their office.

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Started Dec 21, 2024, 01:13 AM UTC· resolved Dec 26, 2024, 06:22 PM UTC

1. identified Dec 21, 2024, 01:13 AM UTC

   FL SOS is currently updating its search website through December 26, 2024. As a result, any Verification and SOS Documents requests requiring FL searches may be delayed until then.

2. resolved Dec 26, 2024, 06:22 PM UTC

   This incident has been resolved.

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Started Dec 13, 2024, 12:34 AM UTC· resolved Dec 21, 2024, 01:14 AM UTC

1. identified Dec 13, 2024, 12:34 AM UTC

   VT UCC is currently updating its search website through December 16, 2024. As a result, any UCC Searches requiring VT searches will be delayed until then.

2. resolved Dec 21, 2024, 01:14 AM UTC

   This incident has been resolved.

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Started Nov 05, 2024, 07:49 PM UTC· resolved Nov 05, 2024, 08:07 PM UTC

1. investigating Nov 05, 2024, 07:49 PM UTC

   We are currently investigating this issue.

2. resolved Nov 05, 2024, 08:07 PM UTC

   This incident has been resolved.

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