Middesk incident

Intermittent KYC order failures

Minor Resolved View vendor source →

Middesk experienced a minor incident on April 9, 2026 affecting Business Verification, lasting 4h 54m. The incident has been resolved; the full update timeline is below.

Started
Apr 09, 2026, 05:16 PM UTC
Resolved
Apr 09, 2026, 10:11 PM UTC
Duration
4h 54m
Detected by Pingoru
Apr 09, 2026, 05:16 PM UTC

Affected components

Business Verification

Update timeline

  1. investigating Apr 09, 2026, 05:16 PM UTC

    We are observing intermittent stuck KYC orders due to an upstream provider. Our team is currently investigating and hope to resolve the issue shortly.

  2. resolved Apr 09, 2026, 10:11 PM UTC

    This incident has been resolved.