Microsoft Consumer Products incident

Some users may be unable to search, chat, or call users in Microsoft Teams Free

Minor Resolved

Microsoft Consumer Products experienced a minor incident on April 8, 2026 affecting Microsoft Teams Free, lasting 42d 5h. The incident has been resolved; the full update timeline is below.

Started
Apr 08, 2026, 06:45 AM UTC
Resolved
May 20, 2026, 12:02 PM UTC
Duration
42d 5h
Detected by Pingoru
Apr 08, 2026, 06:45 AM UTC

Affected components

Microsoft Teams Free

Update timeline

  1. resolved May 20, 2026, 04:12 PM UTC

    User impact: Users may have been unable to search, chat, or call users in Microsoft Teams Free. Final status: We've determined that a recent service update introduced the problem for the Microsoft Teams Free new user onboarding flow and caused new accounts to skip this flow entirely and appear as "unknown user." These affected "unknown" users were marked as non-searchable accounts, which resulted in impact. We've validated that our configuration change fix to correct this error has fully deployed throughout the affected environment and has successfully remediated all impact. Start time: Wednesday, April 08, 2026, at 6:45 AM UTC End time: Wednesday, May 20, 2026, at 12:02 PM UTC This is the final update for the event.