Metronome incident

Elevated latency on arrears invoicing to Stripe

Metronome experienced a minor incident on September 1, 2026 affecting Dashboard, lasting 2h 28m. The incident has been resolved; the full update timeline is below.

Started: Sep 01, 2026, 07:48 PM UTC
Resolved: Sep 01, 2026, 10:17 PM UTC
Duration: 2h 28m
Detected by Pingoru: Sep 01, 2026, 07:48 PM UTC

Affected components

Dashboard

Update timeline

identified Sep 01, 2026, 07:48 PM UTC

Status: Identified Stripe arrears invoice delivery is experiencing an extended delay for some clients. Impact is isolated to end-of-month usage invoices. Affected components Dashboard (Degraded performance)
resolved Sep 01, 2026, 10:17 PM UTC

Status: Resolved The bottleneck on arrears invoicing into Stripe has been identified and mitigated. Monitoring shows that Stripe arrears usage invoicing has caught up, resolving the delay. Affected components Dashboard (Operational)