Metronome incident
Delays to alerts triggered by Pricing & Packaging changes
Affected components
Update timeline
- identified Mar 01, 2026, 06:30 PM UTC
Status: Identified We have identified a problem in our infrastructure that is delaying alert triggers when a customer's pricing and packaging is mutated. This includes (but is not limited to) commit purchases and contract changes. Impact began at approximately 18:30 UTC. As part of our remediation, all affected customers will have their configured alerts evaluated. Customers actively receiving usage are operating as normal with alerts being evaluated. Affected components Alerts (Partial outage)
- monitoring Mar 01, 2026, 08:18 PM UTC
Status: Monitoring Our mitigation was successful and alerts are now processed for the affected customers. Clients may see webhooks from alarms that were delayed in this time window. Affected components Alerts (Operational)
- resolved Mar 02, 2026, 03:28 AM UTC
Status: Resolved We've monitored our mitigation and do not foresee risk of future issues. Affected components Alerts (Operational)
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