Metronome incident

Delays in Contract Data Export

Minor Resolved View vendor source →

Metronome experienced a minor incident on March 2, 2026 affecting Data Export, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 02, 2026, 11:50 PM UTC
Resolved
Mar 02, 2026, 11:50 PM UTC
Duration
Detected by Pingoru
Mar 02, 2026, 11:50 PM UTC

Affected components

Data Export

Update timeline

  1. investigating Mar 02, 2026, 09:03 PM UTC

    Status: Investigating We are experiencing delays in our contract data export pipelines, which may result in delayed data since 2/28 for some clients. We are investigating the issue. Affected components Data Export (Partial outage)

  2. identified Mar 02, 2026, 11:16 PM UTC

    Status: Identified We've identified the root cause of the issue and have initiated a manual contract data export run. We expect this to take several hours to complete and data will be uploaded as soon as it is available. Affected components Data Export (Partial outage)

  3. resolved Mar 02, 2026, 11:50 PM UTC

    Status: Resolved Contract data export and the resulting transfers are now complete. Affected components Data Export (Operational)