Metronome incident

Username/password auth not working

Minor Resolved View vendor source →

Metronome experienced a minor incident on July 8, 2026 affecting Dashboard, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Jul 08, 2026, 10:32 PM UTC
Resolved
Jul 08, 2026, 10:58 PM UTC
Duration
25m
Detected by Pingoru
Jul 08, 2026, 10:32 PM UTC

Affected components

Dashboard

Update timeline

  1. investigating Jul 08, 2026, 10:32 PM UTC

    Status: Investigating We're seeing errors in our web authentication. SAML log-in is currently unaffected. We are investigating Affected components Dashboard (Full outage)

  2. identified Jul 08, 2026, 10:43 PM UTC

    Status: Identified We've identified the issue and are working on resolving ASAP. We are hearing some reports of SAML auth also being down. Affected components Dashboard (Full outage)

  3. monitoring Jul 08, 2026, 10:45 PM UTC

    Status: Monitoring We've deployed a fix and auth is now working. Affected components Dashboard (Operational)

  4. resolved Jul 08, 2026, 10:58 PM UTC

    Status: Resolved This issue has been resolved and mitigations have been put in place. Affected components Dashboard (Operational)