MessageXchange Outage History

MessageXchange is up right now

MessageXchange had 3 outages in the last 2 years totaling 25h 37m of downtime — averaging 0.1 incidents per month.

There were 3 MessageXchange outages since August 21, 2025 totaling 25h 37m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.messagexchange.com

Major July 6, 2026

FormXchange issue

Detected by Pingoru
Jul 06, 2026, 12:22 AM UTC
Resolved
Jul 06, 2026, 02:17 AM UTC
Duration
1h 55m
Affected: FormXchange
Timeline · 4 updates
  1. investigating Jul 06, 2026, 12:22 AM UTC

    We have an issue preventing some FormXchange purchase orders and other messages from being displayed. This is being investigated as a priority. We apologise for the inconvenience.

  2. identified Jul 06, 2026, 12:59 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 06, 2026, 01:07 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 06, 2026, 02:17 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 9, 2025

MessageXchange Beta Test environment issue

Detected by Pingoru
Sep 09, 2025, 09:18 PM UTC
Resolved
Sep 10, 2025, 02:01 AM UTC
Duration
4h 42m
Affected: Beta test environment
Timeline · 4 updates
  1. investigating Sep 09, 2025, 09:18 PM UTC

    We are investigating an issue affecting our Beta Test environment, and will update with more information shortly.

  2. monitoring Sep 09, 2025, 09:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Sep 09, 2025, 09:28 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Sep 10, 2025, 02:01 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 21, 2025

www.messagexchange.com certificate issues

Detected by Pingoru
Aug 21, 2025, 04:31 AM UTC
Resolved
Aug 21, 2025, 11:31 PM UTC
Duration
19h
Affected: MessageXchange web siteMessage processing
Timeline · 2 updates
  1. monitoring Aug 21, 2025, 04:31 AM UTC

    We are aware of some clients having problems connecting to www.messagexchange.com since our certificate change this morning. If you're having issues, please check that your certificate store is up to date. Normally this is done as part of your operating system's patches. If not up to date, you may need to manually load the new Sectigo intermediate certificate - this included in our cert chain, available for download here: https://support.messagexchange.com/support/solutions/articles/7000058245-www-messagexchange-com-certificate Please contact Support if you need more information. [email protected]

  2. resolved Aug 21, 2025, 11:31 PM UTC

    This incident has been resolved.

Read the full incident report →