MessageXchange incident
www.messagexchange.com certificate issues
MessageXchange experienced a notice incident on August 21, 2025 affecting MessageXchange web site and Message processing, lasting 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Aug 21, 2025, 04:31 AM UTC
We are aware of some clients having problems connecting to www.messagexchange.com since our certificate change this morning. If you're having issues, please check that your certificate store is up to date. Normally this is done as part of your operating system's patches. If not up to date, you may need to manually load the new Sectigo intermediate certificate - this included in our cert chain, available for download here: https://support.messagexchange.com/support/solutions/articles/7000058245-www-messagexchange-com-certificate Please contact Support if you need more information. [email protected]
- resolved Aug 21, 2025, 11:31 PM UTC
This incident has been resolved.