MessageXchange Outage History

MessageXchange is up right now

MessageXchange had 3 outages in the last 2 years totaling 25h 16m of downtime — averaging 0.1 incidents per month.

There were 3 MessageXchange outages since June 15, 2025 totaling 25h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.messagexchange.com

Minor September 9, 2025

MessageXchange Beta Test environment issue

Detected by Pingoru
Sep 09, 2025, 09:18 PM UTC
Resolved
Sep 10, 2025, 02:01 AM UTC
Duration
4h 42m
Affected: Beta test environment
Timeline · 4 updates
  1. investigating Sep 09, 2025, 09:18 PM UTC

    We are investigating an issue affecting our Beta Test environment, and will update with more information shortly.

  2. monitoring Sep 09, 2025, 09:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Sep 09, 2025, 09:28 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Sep 10, 2025, 02:01 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 21, 2025

www.messagexchange.com certificate issues

Detected by Pingoru
Aug 21, 2025, 04:31 AM UTC
Resolved
Aug 21, 2025, 11:31 PM UTC
Duration
19h
Affected: MessageXchange web siteMessage processing
Timeline · 2 updates
  1. monitoring Aug 21, 2025, 04:31 AM UTC

    We are aware of some clients having problems connecting to www.messagexchange.com since our certificate change this morning. If you're having issues, please check that your certificate store is up to date. Normally this is done as part of your operating system's patches. If not up to date, you may need to manually load the new Sectigo intermediate certificate - this included in our cert chain, available for download here: https://support.messagexchange.com/support/solutions/articles/7000058245-www-messagexchange-com-certificate Please contact Support if you need more information. [email protected]

  2. resolved Aug 21, 2025, 11:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 15, 2025

Issue with AS2 MDNs

Detected by Pingoru
Jun 15, 2025, 11:44 PM UTC
Resolved
Jun 16, 2025, 01:17 AM UTC
Duration
1h 33m
Affected: Message processing
Timeline · 4 updates
  1. investigating Jun 15, 2025, 11:44 PM UTC

    We are currently investigating an issue where we might send you an invalid MDN (electronic receipt) after you send an AS2 message to us. We are receiving and processing the AS2 message.

  2. identified Jun 15, 2025, 11:54 PM UTC

    We've identified the cause of the issue and have made a change to correct the MDNs. We're verifying the fix at the moment.

  3. monitoring Jun 15, 2025, 11:58 PM UTC

    We can confirm that MDNs are being sent correctly again. We will continue to monitor.

  4. resolved Jun 16, 2025, 01:17 AM UTC

    This issue with invalid MDNs has been resolved at 9:49 am AEST.

Read the full incident report →