MessageXchange experienced a minor incident on June 15, 2025 affecting Message processing, lasting 1h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Message processing
Update timeline
- investigating Jun 15, 2025, 11:44 PM UTC
We are currently investigating an issue where we might send you an invalid MDN (electronic receipt) after you send an AS2 message to us. We are receiving and processing the AS2 message.
- identified Jun 15, 2025, 11:54 PM UTC
We've identified the cause of the issue and have made a change to correct the MDNs. We're verifying the fix at the moment.
- monitoring Jun 15, 2025, 11:58 PM UTC
We can confirm that MDNs are being sent correctly again. We will continue to monitor.
- resolved Jun 16, 2025, 01:17 AM UTC
This issue with invalid MDNs has been resolved at 9:49 am AEST.