MeridianLink incident

ML Consumer/Opening - Experian Autocheck issues

Major Resolved View vendor source →

MeridianLink experienced a major incident on April 1, 2026 affecting Consumer App - Other Partner Integrations, lasting 2h 38m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2026, 03:56 PM UTC
Resolved
Apr 01, 2026, 06:34 PM UTC
Duration
2h 38m
Detected by Pingoru
Apr 01, 2026, 03:56 PM UTC

Affected components

Consumer App - Other Partner Integrations

Update timeline

  1. identified Apr 01, 2026, 03:56 PM UTC

    We have identified the cause of the issue impacting Experian Autocheck, and confirmed it is related to a third‑party vendor dependency. As a result, Experian shared that several accounts are currently being locked. Experian is actively working toward a resolution. At this time, there is no estimated time of restoration, and there is no visibility into all impacted accounts for a bulk unlock. If your account is locked, Experian has advised the following options to request an unlock (you will need your Experian ID): - Call Experian Customer Support at 888‑409‑2204 and request an account unlock - Email [email protected] with your Experian ID and a request for account unlock We will continue to share updates as additional information becomes available.

  2. resolved Apr 01, 2026, 06:34 PM UTC

    We received confirmation from Experian that the issue affecting Autocheck has been resolved.