Meridian had 7 outages in the last 2 years totaling 73h 55m of downtime — averaging 0.3 incidents per month.
There were 7 Meridian outages since October 9, 2025 totaling 73h 55m of downtime. Each is summarised below — incident details, duration, and resolution information.
We've identified an incident with MzeroManage View user interface and are working to address it.
This incident has been resolved.
We are investigating reports of some kiosks displaying a blank screen. Kiosks are otherwise online and reachable. We have identified a likely cause and are working on a fix. Next update within 2 hours.
The cause has been traced to a change in Microsoft Windows Update KB5124008. Our team has applied the fix to approximately half the affected kiosks and we are currently working on fixing the remaining kiosks.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Meridian is conducting maintenance for some of our Mzero reporting endpoints. During the maintenance window, there could be brief delays affecting kiosk report processing from some accounts.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue affecting connectivity between our kiosks and a third-party system. This may impact certain transactions. To restore normal operation, we will be performing a controlled system maintenance action shortly. During this time, there may be a brief interruption in service. We will provide updates as progress is made and confirm once services are fully restored.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
Between 2:11 PM and 2:23 PM Eastern, some customers accessing view.meridiankiosks.com experienced service unavailability. Monitoring alerts triggered an investigation that quickly isolated the issue to an application-level fault affecting request handling for a subset of sessions. Engineering implemented a targeted patch to remediate the fault and restore normal service.
Meridian is investigating an outage of SMS messaging.
A fix has been implemented and we are monitoring the results.
We continue to experience service disruptions due to the AWS update affecting the or SMS gateway provider, Twilio. Requests with a delivered success code are queued for delivery upon recovery, while those with failure codes need resending post-restoration. Twilio anticipates no data loss once recovery is achieved.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our upstream provider network for payment has notified Meridian of a disruption and is currently investigating. Updates will be provided as more details become available. Customers using Datacap may be affected.
We are currently monitoring intermittent service disruptions impacting payment processing and partner portal access for some U.S. regions. The issue originates with one of our downstream third-party providers, which in turn relies on additional upstream network providers. Meridian systems and our direct upstream partner's network, Datacap, remain operational, and traffic continues to process. Reportedly, some users may experience intermittent timeouts, retries, or brief failovers during transactions. We are actively monitoring the situation and awaiting confirmed updates from our upstream partners. We will continue to post updates as we receive verified information from our providers.
We are continuing to monitor for any further issues.
This incident has been resolved.