MerchantSpring incident

Data Processing Delays - Amazon Orders

Resolved after 15 hours 37 minutes, affecting Data Pipeline, on April 21, 2022.

resolved Apr 21, 2022, 07:16 PM UTC

Our data processing infrastructure has fully caught up and recent Amazon orders should be now be visible on our analytics dashboard.

Started
Apr 21, 2022, 03:39 AM UTC
Resolved
Apr 21, 2022, 07:16 PM UTC
Duration
15h 37m
Detected by Pingoru
Apr 21, 2022, 03:39 AM UTC

Affected components

Data Pipeline

Update timeline

  1. identified Apr 21, 2022, 03:39 AM UTC

    Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. Specifically, Amazon orders that have been updated after 00:00 UTC on 2022-04-21 may not be reflected on our analytics dashboard. No data has been lost and the system should be caught up in the next 24 hours.

  2. resolved Apr 21, 2022, 07:16 PM UTC

    Our data processing infrastructure has fully caught up and recent Amazon orders should be now be visible on our analytics dashboard.

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