MerchantSpring incident

Major Outage

Resolved after 2 days 20 hours, affecting Analytics Dashboard and Data Pipeline, on October 18, 2022.

resolved Oct 21, 2022, 01:04 AM UTC

This incident was caused by a set of poorly performing queries increasing loads on our systems. The relevant queries have been identified and streamlined to improve their performance.

Started
Oct 18, 2022, 04:40 AM UTC
Resolved
Oct 21, 2022, 01:04 AM UTC
Duration
2d 20h
Detected by Pingoru
Oct 18, 2022, 04:40 AM UTC

Affected components

Analytics DashboardData Pipeline

Update timeline

  1. investigating Oct 18, 2022, 04:40 AM UTC

    We are currently experiencing an unexpectedly high load on our systems, which is affecting loading of all data. We are working to restore access as soon as possible.

  2. investigating Oct 18, 2022, 04:55 AM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 21, 2022, 01:04 AM UTC

    This incident was caused by a set of poorly performing queries increasing loads on our systems. The relevant queries have been identified and streamlined to improve their performance.

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