MerchantSpring incident

Analytics Dashboard temporarily unavailable

Resolved after 3 hours 56 minutes, affecting Analytics Dashboard, on March 27, 2023.

monitoring Mar 27, 2023, 07:43 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Mar 27, 2023, 06:48 PM UTC
Resolved
Mar 27, 2023, 10:44 PM UTC
Duration
3h 56m
Detected by Pingoru
Mar 27, 2023, 06:48 PM UTC

Affected components

Analytics Dashboard

Update timeline

  1. investigating Mar 27, 2023, 06:48 PM UTC

    We are currently investigating this issue.

  2. identified Mar 27, 2023, 06:54 PM UTC

    The issue has been identified - our database read replica is currently unavailable, and we are working with our hosting provider to resolve this.

  3. monitoring Mar 27, 2023, 07:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 27, 2023, 10:44 PM UTC

    This incident has been resolved.

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