MerchantSpring incident

Application Maintenance

Major Vendor's status page →

Resolved after 2 days 5 hours, affecting Analytics Dashboard and Data Pipeline, on December 27, 2023.

investigating Dec 27, 2023, 04:09 AM UTC

We are continuing to investigate this issue.

Started
Dec 27, 2023, 02:48 AM UTC
Resolved
Dec 29, 2023, 08:23 AM UTC
Duration
2d 5h
Detected by Pingoru
Dec 27, 2023, 02:48 AM UTC

Affected components

Analytics DashboardData Pipeline

Update timeline

  1. investigating Dec 27, 2023, 02:48 AM UTC

    Our database maintenance is taking longer than expected - we apologise deeply for the inconvenience, and will work to complete this maintenance as soon as possible.

  2. investigating Dec 27, 2023, 02:48 AM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 27, 2023, 03:09 AM UTC

    We are continuing to investigate this issue.

  4. investigating Dec 27, 2023, 03:41 AM UTC

    We are continuing to investigate this issue.

  5. investigating Dec 27, 2023, 04:09 AM UTC

    We are continuing to investigate this issue.

  6. resolved Dec 29, 2023, 08:23 AM UTC

    This incident has been resolved.

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