MerchantSpring incident

Application is temporarily unavailable

Resolved after 8 days 20 hours, affecting Analytics Dashboard, on March 6, 2024.

monitoring Mar 06, 2024, 11:21 AM UTC

We've deployed some changes to mitigate this issue and are monitoring. The application is accessible, but we do not expect that all performance issues have been fully resolved.

Started
Mar 06, 2024, 10:12 AM UTC
Resolved
Mar 15, 2024, 07:10 AM UTC
Duration
8d 20h
Detected by Pingoru
Mar 06, 2024, 10:12 AM UTC

Affected components

Analytics Dashboard

Update timeline

  1. investigating Mar 06, 2024, 10:12 AM UTC

    We are currently experiencing unusual volumes of traffic to our application, which is causing it to be unable to operate normally. We're urgently investigating this and will resolve this as soon as possible.

  2. investigating Mar 06, 2024, 10:25 AM UTC

    We've deployed some changes to our application to rebalance load and are monitoring the situation.

  3. monitoring Mar 06, 2024, 11:21 AM UTC

    We've deployed some changes to mitigate this issue and are monitoring. The application is accessible, but we do not expect that all performance issues have been fully resolved.

  4. resolved Mar 15, 2024, 07:10 AM UTC

    This incident has been resolved.

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