Delays in Data Processing

Update timeline

1. investigating Jan 15, 2025, 12:17 AM UTC

   We are currently experiencing an issue where Amazon V3 SP Campaign jobs are encountering an unknown error. This is affecting all users, resulting in missing or incomplete advertising data starting from January 11, 2024. Our engineering team is actively investigating the root cause with Amazon Support and working towards a resolution. While we work on this, you may notice discrepancies or delays in your advertising reports. We appreciate your patience and will provide updates as soon as we have more information. Thank you for your understanding.

2. investigating Jan 15, 2025, 12:18 AM UTC

   We are continuing to investigate this issue.

3. identified Jan 15, 2025, 10:25 AM UTC

   We have implemented a fix and are now in the process of retrying our jobs. We will provide an update once all jobs have been successfully processed and caught up. Thank you for your patience.

4. monitoring Jan 15, 2025, 10:26 AM UTC

   We have processed the majority of the previously failed jobs and expect to be fully caught up within the next two hours. To speed up the process, we’ve temporarily added more workers to our refresh and aggregator task workers. We appreciate your patience and will provide a final update once everything is fully resolved.

5. monitoring Jan 15, 2025, 11:21 PM UTC

   The sync is still ongoing, and we’ve further increased our syncing capacity to complete the process as soon as possible. We appreciate your patience and will provide a final update once everything is fully resolved.

6. monitoring Jan 16, 2025, 06:43 AM UTC

   We’re currently prioritizing recent jobs that covering data from January 11th to 16th. We expect to have them completed in the next 3-4 hours. We appreciate your patience and will provide a final update once everything is fully resolved.

7. resolved Jan 17, 2025, 08:52 AM UTC

   The issue affecting Amazon V3 SP Campaign jobs from January 11th to 16th has been successfully resolved. We appreciate your patience and understanding throughout this process. Thank you!