Resolved after 6 days 2 hours, affecting Analytics Dashboard, on February 20, 2025.
The issue wherein Amazon API disconnected multiple Amazon channels for a few users is now resolved. We've finished refreshing the affected data for Feb 20th. Thanks for your patience and understanding.
Affected components
Update timeline
- investigating Feb 20, 2025, 09:15 AM UTC
We are currently investigating the disconnection of multiple Amazon channels for certain users. Our engineers are treating this as a top priority and are making every effort to restore access promptly. As soon as the root cause is identified and fixed, we will provide updates to inform you about progress. Thank you for your patience as we work to resolve this.
- identified Feb 20, 2025, 11:19 AM UTC
We've identified an issue with the Amazon API causing multiple Amazon channels disconnection for a few users. We're looking into a workaround. There's no need to reconnect the channel on your end. We appreciate your patience and understanding.
- monitoring Feb 21, 2025, 10:49 AM UTC
The issue on Amazon API disconnecting multiple Amazon stores seems to be resolved on the Seller side. We've started refreshing yesterday's order and financial data.
- resolved Feb 26, 2025, 12:01 PM UTC
The issue wherein Amazon API disconnected multiple Amazon channels for a few users is now resolved. We've finished refreshing the affected data for Feb 20th. Thanks for your patience and understanding.
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