MerchantSpring incident

Application Access Unavailable

Resolved after 22 minutes, affecting Analytics Dashboard and Data Pipeline, on December 30, 2025.

investigating Dec 30, 2025, 03:07 AM UTC

We are continuing to investigate this issue.

Started
Dec 30, 2025, 02:50 AM UTC
Resolved
Dec 30, 2025, 03:12 AM UTC
Duration
22m
Detected by Pingoru
Dec 30, 2025, 02:50 AM UTC

Affected components

Analytics DashboardData Pipeline

Update timeline

  1. investigating Dec 30, 2025, 02:50 AM UTC

    We are currently addressing an issue that prevents users from accessing our application. To ensure system security and data integrity, we have temporarily disabled access while our team investigates and works on a resolution. Our engineers are treating this as a top priority and are making every effort to restore access promptly. As soon as the root cause is identified and fixed, we will provide updates to inform you about progress and restoration timelines. We understand how disruptive this may be and sincerely apologize for the inconvenience. Thank you for your patience as we work to resolve this. For the latest information, please check our status page or contact support with any concerns.

  2. investigating Dec 30, 2025, 02:50 AM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 30, 2025, 03:07 AM UTC

    We are continuing to investigate this issue.

  4. resolved Dec 30, 2025, 03:12 AM UTC

    This incident has been resolved.

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