Mercatus incident
US standard account customers are experiencing interruption of service for financial modeling requests.
Resolved after 3 hours 31 minutes, on November 16, 2015.
The engineering team has resolved the issue affecting standard clients on US financial modeling service. The issue was related to an interruption in the FMS core service which had stopped running, and failed to reboot automatically. Services have been restarted and tested.
Update timeline
- investigating Nov 16, 2015, 10:52 PM UTC
Currently there is a known interruption of service for US based standard clients (non-custom). Engineering teams are investigating the cause and will update as cause and resolution path are established. Custom accounts and all EU clients are unaffected.
- resolved Nov 17, 2015, 02:23 AM UTC
The engineering team has resolved the issue affecting standard clients on US financial modeling service. The issue was related to an interruption in the FMS core service which had stopped running, and failed to reboot automatically. Services have been restarted and tested.
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