Mercatus incident
The Mercatus platform is down. IT team is working on resolving it ASAP.
Resolved after 13 minutes, on April 28, 2017.
The Mercatus Platform was not accessible for approximately 50 mins. This happened because of a change made in the routing rules which blocked the incoming internet/ public traffic to our servers. The issue has been resolved now as we have reverted the change; the application should function normal. Should you still face any issue, please contact our Support team [email protected]
Update timeline
- investigating Apr 28, 2017, 04:10 PM UTC
The Mecatus platform is down. IT team is working on resolving it ASAP.
- resolved Apr 28, 2017, 04:24 PM UTC
This incident has been resolved.
- postmortem Aug 02, 2018, 04:39 PM UTC
The Mercatus Platform was not accessible for approximately 50 mins. This happened because of a change made in the routing rules which blocked the incoming internet/ public traffic to our servers. The issue has been resolved now as we have reverted the change; the application should function normal. Should you still face any issue, please contact our Support team [email protected]
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