Mercatus incident
Some SSO based clients are having difficultly accessing the platform.
Resolved after 15 minutes, on January 10, 2018.
Due to the certificate updates for our authentication services on January 8th, some clients are experiencing issues with invalid cached tokens on their browser. Clearing your local cookies and cache for all gomercatus.com will resolve the issue. Mercatus support teams are available to assist with this process and can be reached at [email protected] if you encounter this issue.
Update timeline
- investigating Jan 10, 2018, 02:27 PM UTC
The engineering team is investigating recent issues with accessing the platform for limited SSO clients.
- resolved Jan 10, 2018, 02:43 PM UTC
Due to the certificate updates for our authentication services on January 8th, some clients are experiencing issues with invalid cached tokens on their browser. Clearing your local cookies and cache for all gomercatus.com will resolve the issue. Mercatus support teams are available to assist with this process and can be reached at [email protected] if you encounter this issue.
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