Resolved after 17 minutes, affecting Login & User Authentication and Web Application Service and 1 more, on December 15, 2021.
Our infrastructure provider has identified and resolved the issue. Connectivity to all systems in back to normal.
Affected components
Login & User AuthenticationWeb Application ServiceFinancial Modeling ServiceAnalyticsDocument ManagementCollaboration ServicesE-mail NotificationsAPISupport PortalTasks
Update timeline
- investigating Dec 15, 2021, 03:58 PM UTC
Mercatus is aware of an ongoing multi-region network outage in NA. Development teams are investigating and will update as we learn more from our infrastructure providers.
- investigating Dec 15, 2021, 03:59 PM UTC
We are continuing to investigate this issue.
- resolved Dec 15, 2021, 04:16 PM UTC
Our infrastructure provider has identified and resolved the issue. Connectivity to all systems in back to normal.
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Amazon Web Services