Mercari incident

UPS SurePost Tracking Not Updating Due to Incorrect Dropoff at USPS

Critical Resolved View vendor source →

Mercari experienced a critical incident on December 10, 2024 affecting Shipping, lasting 85d. The incident has been resolved; the full update timeline is below.

Started
Dec 10, 2024, 01:03 AM UTC
Resolved
Mar 05, 2025, 02:02 AM UTC
Duration
85d
Detected by Pingoru
Dec 10, 2024, 01:03 AM UTC

Affected components

Shipping

Update timeline

  1. investigating Dec 10, 2024, 01:03 AM UTC

    Sometimes your tracking information may appear to have not updated after purchasing an item if your order was shipped via UPS SurePost. In this situation, the most likely scenario is the order was accidentally dropped off with USPS directly instead of UPS. To confirm this is the case, you can find your USPS tracking number by following the steps below. Go to https://www.ups.com/track, enter your tracking number provided in the Mercari app and click “Track” Towards the bottom, click “View all Shipping Details” On the following page, click on “Shipment Details” Under “Postal Service Tracking ID” you will see your USPS tracking number This tracking number can be used to track your order via USPS here: https://tools.usps.com/go/TrackConfirmAction_input

  2. investigating Dec 10, 2024, 01:03 AM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 05, 2025, 02:02 AM UTC

    This incident has been resolved.