Mercari incident

Problems generating QR Code for UPS shipping labels

Minor Resolved View vendor source →

Mercari experienced a minor incident on July 19, 2024 affecting Shipping, lasting 3h 46m. The incident has been resolved; the full update timeline is below.

Started
Jul 19, 2024, 06:39 AM UTC
Resolved
Jul 19, 2024, 10:25 AM UTC
Duration
3h 46m
Detected by Pingoru
Jul 19, 2024, 06:39 AM UTC

Affected components

Shipping

Update timeline

  1. investigating Jul 19, 2024, 06:39 AM UTC

    Sellers may see errors when viewing the QR code used to print UPS shipping labels at The UPS Store. As a workaround, you may print the regular shipping label from your own printer. We'll share an update as soon as the problem is resolved.

  2. monitoring Jul 19, 2024, 10:03 AM UTC

    The issue has been resolved by UPS, and we are working to re-generate QR codes for existing shipping labels created after the outage began around 9:47 PM PDT.

  3. resolved Jul 19, 2024, 10:25 AM UTC

    This incident has been resolved.