Mercari incident

Errors while adding or changing an address

Minor Resolved View vendor source →

Mercari experienced a minor incident on August 2, 2024 affecting Purchasing and Shipping, lasting 46m. The incident has been resolved; the full update timeline is below.

Started
Aug 02, 2024, 07:52 AM UTC
Resolved
Aug 02, 2024, 08:39 AM UTC
Duration
46m
Detected by Pingoru
Aug 02, 2024, 07:52 AM UTC

Affected components

PurchasingShipping

Update timeline

  1. investigating Aug 02, 2024, 07:52 AM UTC

    We are actively investigating a problem preventing users from adding a new address to their account. You may see a message saying "We could not verify your address," even though the address is valid.

  2. resolved Aug 02, 2024, 08:39 AM UTC

    This incident has been resolved.