Mercari incident
Some buttons not working in the Mercari app when "reduce motion" enabled
Mercari experienced a minor incident on August 7, 2024 affecting Mobile Apps, lasting 15d 11h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 07, 2024, 09:36 AM UTC
We've identified a problem with the Mercari app on both iOS and Android, and have a fix rolling out soon. If the "reduce motion" or "remove animations" accessibility option is enabled on your phone, you may not be able to interact with some buttons, including the "Promote" option for a listing and the "Balance to use" option when requesting a balance withdrawal. This issue began in the Mercari app version 8.18.1, and is fixed in the upcoming version 8.19.1. As a workaround in the meantime, please disable "reduce motion" and close, then re-open the Mercari app. Note: some phones may automatically enable the "reduce motion" option when low on battery.
- resolved Aug 22, 2024, 08:44 PM UTC
This incident has been resolved.