Mercari incident

High volume of customer support inquiries

Minor Resolved View vendor source →

Mercari experienced a minor incident on July 3, 2024 affecting Customer Service, lasting 69d 1h. The incident has been resolved; the full update timeline is below.

Started
Jul 03, 2024, 10:05 PM UTC
Resolved
Sep 10, 2024, 11:49 PM UTC
Duration
69d 1h
Detected by Pingoru
Jul 03, 2024, 10:05 PM UTC

Affected components

Customer Service

Update timeline

  1. monitoring Jul 03, 2024, 10:05 PM UTC

    We're experiencing a large amount of volume and are answering inquiries as quickly as possible. Please refrain from opening multiple tickets, we'll get back to you as soon as we can. Thank you for your patience.

  2. resolved Sep 10, 2024, 11:49 PM UTC

    This incident has been resolved.