Mercari experienced a major incident on October 25, 2024 affecting Mobile Apps, lasting 9m. The incident has been resolved; the full update timeline is below.
Affected components
Mobile Apps
Update timeline
- investigating Oct 25, 2024, 07:25 PM UTC
Users are unable to log in to Mercari via email on Mercari app for iOS and Android. Users may see an error after clicking "log in" on the login screen. Please log in through the Mercari website
- resolved Oct 25, 2024, 07:35 PM UTC
This incident has been resolved.