Mercari incident

Label creation is experiencing issues

Critical Resolved View vendor source →

Mercari experienced a critical incident on December 10, 2024 affecting Shipping, lasting 6h 52m. The incident has been resolved; the full update timeline is below.

Started
Dec 10, 2024, 05:52 PM UTC
Resolved
Dec 11, 2024, 12:45 AM UTC
Duration
6h 52m
Detected by Pingoru
Dec 10, 2024, 05:52 PM UTC

Affected components

Shipping

Update timeline

  1. investigating Dec 10, 2024, 05:52 PM UTC

    Our label creation processor encountered an issue. We're currently investigating the cause.

  2. monitoring Dec 10, 2024, 08:27 PM UTC

    The issue have been resolved, we're backfilling the labels that were generated during the outage now. Please lookout for an email!

  3. resolved Dec 11, 2024, 12:45 AM UTC

    This incident has been resolved.