Mercari incident

USPS Label creation is experiencing issues

Critical Resolved View vendor source →

Mercari experienced a critical incident on March 24, 2025 affecting Shipping, lasting 3h 39m. The incident has been resolved; the full update timeline is below.

Started
Mar 24, 2025, 08:03 PM UTC
Resolved
Mar 24, 2025, 11:42 PM UTC
Duration
3h 39m
Detected by Pingoru
Mar 24, 2025, 08:03 PM UTC

Affected components

Shipping

Update timeline

  1. investigating Mar 24, 2025, 08:03 PM UTC

    Our USPS Label creation processor encountered an issue via 3rd party. We're currently investigating the cause.

  2. identified Mar 24, 2025, 08:18 PM UTC

    Our USPS Label creation processor encountered an issue via 3rd party. The issue has been identified, and a fix is being implemented.

  3. monitoring Mar 24, 2025, 11:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 24, 2025, 11:42 PM UTC

    This incident has been resolved.