Mercari incident

Delays in Customer Support Response Due to High Volume

Notice Resolved View vendor source →

Mercari experienced a notice incident on March 5, 2025 affecting Customer Service, lasting 54d 20h. The incident has been resolved; the full update timeline is below.

Started
Mar 05, 2025, 02:03 AM UTC
Resolved
Apr 28, 2025, 10:21 PM UTC
Duration
54d 20h
Detected by Pingoru
Mar 05, 2025, 02:03 AM UTC

Affected components

Customer Service

Update timeline

  1. monitoring Mar 05, 2025, 02:03 AM UTC

    We are currently experiencing higher than usual volumes, and as a result, our response times are longer than we would like. Please expect a reply within the next 48 hours. We appreciate your patience. Our team is working diligently to respond to all inquiries as quickly as possible.

  2. monitoring Apr 01, 2025, 09:33 PM UTC

    We are continuing to monitor for any further issues.

  3. monitoring Apr 28, 2025, 10:20 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Apr 28, 2025, 10:21 PM UTC

    This incident has been resolved.