Mercari experienced a major incident on May 21, 2025 affecting Payouts, lasting 21h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Payouts
Update timeline
- investigating May 21, 2025, 06:12 PM UTC
Instant Payouts are currently paused due to an unexpected issue. Our team is investigating the cause.
- identified May 21, 2025, 07:45 PM UTC
Our payment partner has identified the issue and applied a fix. We’re now running internal tests to confirm Instant Payouts are working before reopening the feature to our customers.
- resolved May 22, 2025, 03:33 PM UTC
This incident has been resolved.