Mercado Pago incident

[Brazil] - Point: Decrease in Approved Payments

Resolved after 4 minutes, affecting Point and Brazil, on June 13, 2026.

identified Jun 13, 2026, 11:56 PM UTC

We are investigating a decrease in the approval rate for Point in-person transactions. Until we find the root cause, you might experience difficulties completing payments at Point devices. We will update as soon as possible.

Started
Jun 13, 2026, 11:56 PM UTC
Resolved
Jun 14, 2026, 12:00 AM UTC
Duration
4m
Detected by Pingoru
Jun 13, 2026, 11:56 PM UTC

Affected components

PointBrazil

Update timeline

  1. identified Jun 13, 2026, 11:56 PM UTC

    We are investigating a decrease in the approval rate for Point in-person transactions. Until we find the root cause, you might experience difficulties completing payments at Point devices. We will update as soon as possible.

  2. resolved Jun 14, 2026, 12:00 AM UTC

    This incident has been resolved. Point payment approval is operating normally.

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