Mercado Pago incident

COLOMBIA - PSE - High error rate in APPROVAL of Nequi transactions

Major Resolved View vendor source →

Mercado Pago experienced a major incident on April 12, 2026 affecting Payment Processing, lasting 12m. The incident has been resolved; the full update timeline is below.

Started
Apr 12, 2026, 06:02 AM UTC
Resolved
Apr 12, 2026, 06:15 AM UTC
Duration
12m
Detected by Pingoru
Apr 12, 2026, 06:02 AM UTC

Affected components

Payment Processing

Update timeline

  1. identified Apr 12, 2026, 06:02 AM UTC

    We are experiencing issues affecting the payment processing for payment method PSE (Colombia).

  2. resolved Apr 12, 2026, 06:15 AM UTC

    This incident has been resolved.