Mercado Pago incident

COLOMBIA - PSE - High error rate in APPROVAL of Nequi transactions

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Resolved after 42 minutes, affecting Payment Processing, on April 16, 2026.

identified Apr 16, 2026, 09:38 PM UTC

We are experiencing issues affecting the payment processing for payment method PSE (Colombia).

Started
Apr 16, 2026, 09:38 PM UTC
Resolved
Apr 16, 2026, 10:21 PM UTC
Duration
42m
Detected by Pingoru
Apr 16, 2026, 09:38 PM UTC

Affected components

Payment Processing

Update timeline

  1. identified Apr 16, 2026, 09:38 PM UTC

    We are experiencing issues affecting the payment processing for payment method PSE (Colombia).

  2. resolved Apr 16, 2026, 10:21 PM UTC

    This incident has been resolved.

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